Park ResortsReviews of park-resorts.com

We booked a break at Parkdean resorts Southview In Skegness 25/09/2020. We did this after looking on their website & booked it through them, on the web site they state that extra deep cleaning is taking place due to Covid 19, also they had contactless check in. So because of these statements we decided to book a 3 night stay for a party of 4 adult, due to 2 of our party being Disabled & classed as extremely venerable We needed to be sure of the cleanliness of the accommodation, we also went for a higher grade of caravan also to try to get the best accommodation. We paid £349 for a 3 night stay. We got an e-mail telling us where our accommodation was in an area called vintage. On arrival we went to the caravan there should have been a green or red sign (green go in or red don’t enter) in the window but there wasn’t, so I phoned reception for 30 minutes no one answered the phone just rings. We decided to go in, firstly we had to move chairs that had been placed upside down on the path leading to the steps of the decking (the only way to enter & Exit the caravan). OMG I can see why the chairs had been put there as the slabs where unsafe rocking badly from side to side & backwards & forward, as they rock you are thrown forward & muddy water gushes up your legs. Going into the Caravan we had 2 sets of keys on the table & a welcome pack which contained our entertainment passes we had been given 2 adult & 3 child passes??........We are a party of 4adults. When we entered the caravan I had put my handbag on the floor in the kitchen area & as I went to pick it to get my phone out it was covered in grease, there was grease dripping out of the oven, on further inspection the microwave had a food spillage inside it, the fridge had spills, marks & the worst bad smell I’ve ever smelt, someone else’s left over food in the freezer, cups, plates & cutlery filthy, stains all over the kitchen floor, clumps of human hair all over the floor & seating, ever window was smeared, dust on all of the surfaces, tv etc. Carbon monoxide alarms broken just wires hanging out of the ceiling, loo roll holder on the floor & the worst thing was used snotty tissues & bottles on the decking.. No way had this accommodation been cleaned let alone deep clean it was absolutely minging...... As part of the check in you have to text your name & accommodation to a mobile number to let them know you’ve arrived I did this with an extensive list of issues. After an hour of them getting the text which my phone let me know they read within 5 mins of it being sent we still hadn’t heard anything so I went up to reception. I waited in the queue, when I got seen what a rude rude lady, first I got told off for going into reception, I told her I’d already phoned & text but no one gets back to you, I told her about the issues & as good as got told I was a liar....so I showed the pictures I had taken. She promised the cleaners & maintenance would be out right away. Around 2 hours later 2 cleaners arrived & fair play they did a good job of cleaning, but this should have been done before we arrived. The maintenance never turned up. So that’s the first day of our holiday gone. Also Within 12 hours of arriving 2 of our party decided due to being disabled & being in able to get in & out Of the accommodation safety they had no option but to leave... The next morning we got a courtesy call to see how our holiday was going & was everything ok with the accommodation. I explained what had gone on & part of our party had gone as the couldn’t get in & out, that the maintenance people still hadn’t been, she assured me that as a matter of urgency they will be out so we waited all day but nothing so that’s day 2 wasted. When we left there was still no carbon monoxide alarms, no path repairs & no loo roll holder put back up. On getting home I complained to Parkdean head office & asked that someone ring me as a matter of urgency to discuss the issues & why they did not get resolve. Nobody Rang, instead I got an e-mail sorry to hear of your issues & having to go out of your way to report it & having to wait for a resolve. It never got resolved & half of our party could not stay as they couldn’t get in & out of the accommodation. Then they carried on to say they’ve put £52 back on my card......what insult.

Avoid this Company at all costs. Wrote a review of our holiday to Cayton Bay with a list of 15 complaints, including injury to my wife's arm. See reply from EOIN below saying he will look into it. That was 2 months ago and I am still waiting. Two weeks ago wrote to Park Resorts CEO to try to sort matters out. Guess what? No reply from the CEO of the Company. Dirty caravan that hadn't been cleaned. Biscuit wrappers from previous occupants in the cupboard. Broken Bed. No lock on the windows in bedroom two. No shelves in the fridge - replacements supplied which were wrong size. Eggs/yoghurts/milk all spilled on the floor injuring my wife. No lights in bedroom one. Missing blinds in the kitchen. Broken cupboard door in the kitchen. Park Dean are just not interested - once they grab your money that is where their involvement in Customer Service ends!!

I’m currently staying at the Barmston beach site been her quite a few times before and enjoyed it we arrived at 3.30 got to our caravan and that’s when it went downhill the mat inside the caravan is absolutely full of long blonde hairs they haven’t even cleaned it and the position of the bathroom is a joke u can literally sit on the toilet and if the doors open u can touch the cooker not happy at all safe to say i WONT be coming bk again and we’re not even sure if we’re staying

SHAMEFUL CUSTOMER SERVICE, ITS ACTUALLY EMBARRASSING, UNLIKE THE FALSE 95% POSITIVE SO CALLED RATING ON THEIR SITE ITS ACTUALLY UNRECOMMENDED TO VISIT OR DEAL WITH PARKDEAN RESORTS

Used to love going to Park Resorts and then Parkdean Resorts but after the latest experience I'll be not be returning! We have just returned from a stay at Withernsea Sands park. On arrival on Saturday 15th August, at around 16.20 there was no sign on the caravan to say this was OK to enter (as advertised) but we noticed the pack and key on the table and the door was open. Myself and my husband entered the caravan and noted a contact number on the table, we contacted said number to ask if the accommodation had been cleaned. We had noted prior to booking guaranteed assurance was given, that an enhanced level of cleaning was in place due to the current global pandemic, this reassured us to continue with our booking. The receptionist on the other end on the phone assured us that cleaning had indeed taken place and the accommodation was ready for us. Whilst I was still on the phone I informed the receptionist that I did not feel that this was the case and there were several things that did not look like they had been cleaned. Finding things that were unclean continued. Overall finding the following; Saturday:- 1. Food down walls. 2. Beans stuck to dining table. 3. Spillage on coffee table. 4. Spillage on shelf under TV. 5. Sink had a piece of onion in. 6. Taps dirty. 7. Half eaten cake in the cupboard. 8. Child's sticky handprints all over every window and most door handles. 9. Teabags at the bottom of the steps, on arrival. 10. Strong smell of ammonia in the hallway to the bedrooms and bathrooms.  11. Something in the bottom of the kitchen bin.  12. Previous occupants pack and information.  I was close to coming home, had it not been for the children. At this point we were asked if we wanted a cleaner sending to which we replied no as we were in the process of doing it ourselves. A 10% refund was offered and agreed, this was before the further findings that followed.  Sunday:- 13. Someone else's underwear (bra and knickers) in a cupboard. 14. Used sanitary towel in bathroom bin. 15. White dog hair on seating.  We informed reception and expressed that we were not happy, we had even bought further cleaning products, including disinfectant spray and air fresheners. We were told it was not acceptable and we would be contacted by a manager the following day. A cleaner was to be sent to hoover seating and remove sanitary towel the same day. We were contacted whilst we were out and informed that there was no spare key and once we were back a cleaner would attend. Following days:- 16. White dog hair on carpets. 17. Fridge not working properly, not cold enough.  18. Plates in cupboard with pasta sauce on. It was only upon myself sweeping the carpets in the days after that the amount of white dog hair in the carpet became apparent; and to be fair we never reported this or the fridge because at this point I had had enough. We were told on Sunday someone would contact us; on Wednesday we contacted them as we hadn't heard anything. At this point we were able to speak to a manager, who was not aware of the underwear and sanitary towel that had been found and informed us that a joint decision had be made and that as the complaints were all of the same nature and a 10% refund is all that would be offered (£74).  We further asked who we could escalate this to and she just reiterated that a joint decision had been made and 10% would be the only thing offered. I had only booked this accommodation due to the previous great experiences we have had at Park Resorts and Parkdean and with the strong reassurance that the accommodation would be deep cleaned. I feel that on this occasion this was not the case and do not feel that the level of cleaning was even to a basic standard. We have visited these parks on several occasions, paying extra to take our own dog as we appreciate extra cleaning may be involved for certain pet owners: but again this accommodation was not cleaned to a basic standard let alone one accommodating a pet, or one in use during a global pandemic.

Our caravan 851 could've been a bit cleaner on arrival but the main issue was the leaking and very smelly toilet / shower room which was reported on the day of arrival. The reception phones say they're open 9-5 & 9-6, if you're lucky to get an answer, also the out of hours mobile was not answered, answerphone messages were not responded to, I chose owners option and got an answer. I reported the leak they sent someone out, they said didn't have a part they'd be back in the morning, no sign of the maintenance people, tried calling and calling no answer again so went to the reception, I'll get someone over now, they came they looked (the same person as the night before!) A leaking toilet they asked -Yes the same as last night. I'll go check for the part. Off they went, 20 minutes later no sign called reception eventually answering again to be told if you don't mind them coming in whilst you go about your day they'll get it fixed. Same scenario the next day so we pushed piping together as best as (gross) and lived a week in a hot caravan with a leaking stinking loo. Both the pub and 'restaurant' I consider to be overly expensive but the staff there were nice. The arcade could do with being updated and machines fixed we would not return not even if it was for free.

Parkdean Customers services are unhelpful and rude. Having booked a sun holiday deal and paid for upgraded accomodation I recieved an email saying my holiday was cancelles as I had not paid the balance. I thought I had as I had used the manage my booking option and removed the entertainmemt passes (as there is no entertainmemt ) i thought I had then paid the remainder but it appears it had not went through. Despite 3 hours of phone calls withim minutes of recieving the cancellation email they refused to help in any way at all except asking me to rebook. No politeness,No understanding and despite the cancellation email saying they had tried to contact us several times they admited on the phone that they hadnt tried at all but still no chance you can have the holiday at the price you booked it at you need to rebook. customer service shocking. I will never give them another penny again. One extremely raging mum who is out of pocket by over £130 over a bill of £43 ... EditDelete Share

I haven't even had my holiday yet but due to the silence and ignorance coming from the so called customer relations team, I have decided not to risk even entering one of their holiday sites. All I wish to do is make an amendment and they can't be bothered to respond. I've cancelled my payment in the hope that this might get a response but no, not a whisper. All they are interested in is taking your deposit and offering absolutely no service.