Tierra
I would give 0 stars if possible
I would give 0 stars if possible. Parchment Support was extremely unhelpful. Parchment's policy regarding expired document links, and its complete unwillingness to provide an updated link to customers who were unable to obtain the document they paid for, is simply bad business. If a customer pays for a product and does not receive it, regardless of whether the download link has expired, Parchment should have the integrity to make the situation right by ensuring the customer receives the product that was purchased. Instead, Parchment showed no compassion for a paying customer who never received the document that was paid for. Rather than resolving the issue, the company required me to purchase the same document a second time. This gives the impression that generating additional revenue takes priority over correcting a situation where a customer did not receive the original product. I have never experienced customer service that was this inconsiderate. There was no genuine effort to understand the circumstances, no willingness to do the right thing, and no meaningful attempt to help after the situation had been fully explained. It was extremely disappointing and discouraging to encounter a company that, in my experience, placed its policy and additional payment above treating a customer fairly.