ParchmentReviews of parchment.com

Answer the phone!

Communication is terrible. Lack of phone communication is terrible. The chat bot was not helpful. The only reason why things were expedited was because I called the school and told them what was happening. The general lack of concern for the customer is appalling. A future employer was insisting on this diploma. Could have cost me gainful employment. I'll be leaving public reviews about how awful the services are.

This company should not exist. I had to file a BBB complaint for assistance. That seemed to help tremendously. Prior to filing the complaint with BBB, I tried resolving it through Parchment first, but no one responded to my ticket until after BBB sent Parchment my complaint. I hate how they mail diplomas using snail mail usps with no tracking number. It takes almost a month or over a month to receive anything in the mail from Parchment. Avoid them at all costs! They need to get rid of the AI customer service also. I PRAY that I never have to deal with Parchment again. I would rather get bear maced than to deal with them again.

I tried to get my college transcripts with Parchment. It says it was delivered but I never received it. When I try to contact support at Parchment it's a chat bot that talks in circles and will not connect me to a real person to help. I don't have my transcripts, and the University requires the use of Parchment to get them. What a rip off.

cheap, no customer service, unresponsive, somehow in charge of all our credentials in spite of incompetence

Due to the prolonged delay, poor customer service, and inability to send transcripts despite them being prepared for nearly one month, I would strongly recommend against using parchment. I had to re-order an additional transcript due to the company's inability to do their job correctly the first time. Customer service is non-existent, their ai chatbot is horrifically unhelpful, and their lack of professionalism is the nail in the coffin. I have used this service several times over the past few years and never dealt with this many appalling issues. It has made my whole license process a headache and resulted in my employment being unnecessarily delayed. Still waiting for my refund.

I've been waiting several weeks for my diplomas. I needed them ASAP. Apparently Parchment is waiting for my school to send them. I would have gotten them for free. I've been trying to cancel my order for a week. They have no support. Their chat option takes me in a never ending loop that never leads to support. I requested an email. But when I tried to respond, the mailer demon hit me. I can't respond to the email. This has taken up so much of my time. Just go to your school and ask for a copy. We shouldn't be forced to do business with a company who doesn't offer support.

I requested a refund from Parchment after accidentally sending my transcript to the wrong recipient. I submitted the refund request immediately, before the order was completed or fulfilled. My support ticket sat untouched for three days with no response at all. When I escalated the issue in chat, the representative simply repeated the refund policy and refused to acknowledge that the delay in support was the reason the order had reached the “fulfilled” status. There was no effort to understand the timeline, no recognition that I acted before the order was completed, and no accountability for the fact that my ticket went unaddressed for days. The representative was unhelpful and dismissive, and the conversation made it clear that Parchment would not take responsibility for their own inaction. Because support failed to act on my request, the order finished processing and I was forced to pay again. I had to spend another ten dollars to reorder my transcript because I need it for officer school. The entire situation felt negligent. It is frustrating to deal with a company that holds a near monopoly over transcript access yet shows so little integrity or accountability when their own delays cause the problem. I hope Parchment improves its support responsiveness and stops placing the burden of their inaction on the customer.