ParchmentReviews of parchment.com

Extremely disappointed with Parchment. My diploma has been held since July, and it is now September and I still have not received it. I have been waiting for months for a document that I urgently need for my college enrollment process. I have contacted support, but I still have no clear resolution or explanation for this delay. This is unacceptable and has caused me unnecessary stress and frustration. Parchment needs to resolve this issue immediately and provide my diploma without any further delay.

I clicked on my school to submit my transcript. The page then changed on me and charged me for a school I already ordered. I did not notice this until it did it again. I immediately reported it and asked to cancel the double transcript. Parchment took two days to get back to me and said it was too late. Parchment messed up. Parchment delayed. Parchment denied refund and blamed the user. Awful experience.

Paid for a transcript that they couldn't send b/c I owe the college money. When I asked for a refund b/c the transcript wasn't sent. They simple said no.

Canceling an order should be easier I have not had a lot of problems with this service in the past, but I accidently placed a secondary order. Instead of just being able to cancel the order myself, like you could apparently do in the past, I had to contact support. While I can understand that they may have changed this system for a reason, they don't make it particularly easy to do find how to do that. There is nothing on your profile that instructs you on how to do this, and instead you have to go looking for it on google. Then you have to go looking for the correct form to fill out to have a support staff cancel your order. It's annoying and I was getting quite frustrated just trying to do.

UPDATE: Parchment has contacted me via email, and have made clarification as to why I had received a second copy of my transcript and not my High School Diploma. The matter is resolved. Thanks to Trust Pilot who made all this possible. My name is Florence. I am a former student , of Penn Foster High School. On April 2nd, 2023 I ordered a copy of my high school transcript from Penn Foster via parchment. I received the transcript almost right away, so that order was fulfilled. In less than 12 hours I placed another order with Parchment for my HIGH SCHOOL DIPLOMA, again this order was fulfilled right away, however, again Parchment sent me another copy of my high school transcript and not a duplicate copy of my HIGH SCHOOL DIPLOMA as I requested. I have sent Parchment several email highlighting their error, only for them to reply saying document received. This is messed up, because I paid for a copy of my High School Diploma which I need for work purposes and now it’s like I can’t get a proper response from these people. I don’t need a second or third copy of my high school transcript, I need a copy of my HIGH SCHOOL DIPLOMA!! Can I kindly get proper assistance with this?