Axel S.
Really bad experience with payments and administration.
I tried to charter but the documents have been very confusing, stating if I pay in advance, I don't need to have a credit card for deposit then I needed one. I paid the fee via the rather complicated money transfer but the money was not found anywhere and the plane could not be hold. 7 days later they "found" the money and returned it but took over $100 "processing fee" I think no movie plot could come up with such a terrible service. I see a lot of positive feedback but I just didn't. Sorry.
Response from Paramount Business JetsMay 30, 2017
Dear Axel, We fully understand your frustrations and are very empathetic towards your situation. Unfortunately, with increased banking regulations in recent years, the way they work is more opaque to customers and in situations like this where the wire is stuck in the middle somewhere, there is little we can do other than pressure our banks to look into it. There was some missing information on the original wire that was sent, which is why the intermediary bank could not assign it to the right account. After you sent the amendment to the wire, we kept following up with our bank to check with the intermediary banks if they could resolve the situation. In this case, since we could not talk to the intermediary banks directly, it hampered our ability to resolve this directly. We have learned from this situation and we’ve identified another FOREX service that makes wire instructions in foreign currencies much simpler for our clients, helping to reduce complications like in this case. We have started implementing this since last week. We have also fully reimbursed you for the fees that were deducted by the banks during this process. We apologize for the inconvenience. Please give us another chance to prove to you that our charter services by far exceed all your expectations. Sincerely, Paramount Business Jets Team