Paramount Business JetsReviews of paramountbusinessjets.com

Response from Paramount Business JetsDec 5, 2018

Dear Gustavo, We are sincerely sorry for all the trouble. Unfortunately, your first aircraft had a mechanical the night before - it was not a scheduled maintenance. And furthermore, there were no jets of a similar size available at such short notice and the only option we could find for you was a midsize jet with a different operator. Also, we make it very clear in all our communications that we are a broker and not operator and that we don't have operational control over the flight. We are sorry that these unforeseen circumstances caused a stressful experience, but mechanicals do happen. We did our best and worked overnight to successfully find you an alternative solution to get you to your destination as planned. Sincerely, Paramount Business Jets Team

Response from Paramount Business JetsMay 30, 2017

Dear Axel, We fully understand your frustrations and are very empathetic towards your situation. Unfortunately, with increased banking regulations in recent years, the way they work is more opaque to customers and in situations like this where the wire is stuck in the middle somewhere, there is little we can do other than pressure our banks to look into it. There was some missing information on the original wire that was sent, which is why the intermediary bank could not assign it to the right account. After you sent the amendment to the wire, we kept following up with our bank to check with the intermediary banks if they could resolve the situation. In this case, since we could not talk to the intermediary banks directly, it hampered our ability to resolve this directly. We have learned from this situation and we’ve identified another FOREX service that makes wire instructions in foreign currencies much simpler for our clients, helping to reduce complications like in this case. We have started implementing this since last week. We have also fully reimbursed you for the fees that were deducted by the banks during this process. We apologize for the inconvenience. Please give us another chance to prove to you that our charter services by far exceed all your expectations. Sincerely, Paramount Business Jets Team