100005045970791
Fantastic Service!
I have (NAME) working with me to solve a problem. She has gone 110 % with assisting me. I am glad I have found Paradise Fibers and their excellent team....especially Rachel,
Paradise Fibers was established to help fiber artists get premium fiber arts supplies and spinning wheels in 1996. We are a family owned and operated fiber shop now located in a 27,000 square foot store in Spokane, Washington. We ship from the same store you shop in. You'll find we have fair prices, awesome rewards for regular shoppers and knowledgeable staff. Being one of the largest yarn shops in the world has made us a tourist destination for yarn-a-holics and fiber addicts all over the world. We have dozens of Spinning Wheels on Display with over 600 different Wool Rovings to choose from! We are open 7 days a week and ship within 24hrs.
Paradise Fibers (paradisefibers.com) has 285 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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100005045970791
I have (NAME) working with me to solve a problem. She has gone 110 % with assisting me. I am glad I have found Paradise Fibers and their excellent team....especially Rachel,
Natalie De A.
The customer service reps are very helpful, and the shipping is usually fast. I plan to order again!
Marsha Schug N.
You guys rock! I have placed three orders with you and the timelyness of your processing, shipping and delivery is outstanding. I had a question about my last order and got on your live chat. I was connected to Nathan and he was the most helpful person I have run into for a looooong time. I will be ordering from you again and again. You have a wide range of product and your prices are excellent too. Love getting my bonus points too. I have sung your praises on all my knitting and crochet groups on facebook too. Thanks for everything.
Shannon Coates F.
I discovered PF's after receiving my first spinning wheel last August and went online looking for places to buy fiber and other related goodies. They have a fantastic inventory and best of all is their shipping rates and the speed of delivery, for instance their super saver $5.00 rate always arrives in a few days (WA to MO). I love their "72 hours up to 72% off" online sales. The customer service is unparalleled, I "thought" something was missing something from one of my orders, with one quick call it was taken care of....oops.....I had to call them back because I was wrong and the item was there. Every order is always correct and packaged well. It is so rare nowadays to find such wonderful customer service and attention to detail from business', I would and have recommended PF's to anyone!
Response from Paradise FibersSep 16, 2014
Dear Shannon, Thanks so much for the awesome review! We all put a lot of though and work into all the different aspects of the shop so we love to hear the good, (and always need to hear the bad). I am so happy to find out there are spinners out there that are finding us! If you have spinning questions please feel free to contact us and you can check out our blog to find more information! Thanks again for taking time out your day to give us a review. Happy Spinning! Have a lovely day and good luck with your next project! Sincerely, Morgan G.
Thais W.
Paradise Fibers has become my "go-to" online resource for yarn - and everything else related to my fiber projects. A major plus is their customer service - top notch! They contact you right away if there is a problem with a particular item - if they don't have it in stock they immediately order it and will follow through with notifications and updates. The store accepts PayPal, which is huge for me as I prefer to use PayPal for online purchases. Another plus that sets Paradise Fibers apart from their online competitors is that the staff are truly knowledgeable about the products they sell and will provide a lot of one-on-one phone help with assembly, etc. - old-fashioned, lo-tech support that is fast going extinct. I also appreciate their purchase-points system and promotional freebies. The freebies are useful, good products - not junk! I just got a Lantern Moon accessory holder as a promotional item, that has become one of my favorite doodads. I give this store my highest recommendation for anyone wanting to find supplies and support for their fiber-related products.
Response from Paradise FibersSep 5, 2014
Dear Thais, Thanks for sharing! We love your input! We all put a lot of though and work into all the different aspects of the shop so we love to hear the good and what you like. A surprising number of people who call us and ask us what we do and everyone here is always working to learn more and more about the awesome fiber world! I am also happy that you like your freebies Sara tries to think of things people would like. Thanks again for taking time out your day to give us a review. As always feel free to contact us whenever you need to! Have a lovely day and good luck with your next project! Sincerely, Morgan G.
Menno E.
The order arrived in the promised time. The quality is and the overall I am happy with the transaction.
Jana J.
I was visiting Spokane in July so set up an in store pickup. I had some separate orders to bring back to friends. It got quite complicated but Paradise Fibers sorted it all out perfectly for me. Very grateful. I shall return and recommend them to others.
Sara W.
I purchased a pair of your combs based on your "how-to" video. You were absolutely right-- I needed combs (and not cards) to deal with a beautiful raw Icelandic fleece I've been struggling with. Amazing what happens when the light bulb goes on! These combs are beautifully made and just the thing to produce clean, spinnable fleece!
Response from Paradise FibersAug 12, 2014
Dear Sara, Thanks for sharing! This is what I really love to hear I am so happy you had your Light bulb moment! I am glad you like the videos and that they really helped you! If you every have suggestions please feel free to comment on the blog, or email our sales department, we are always trying to learn more! Thanks again for taking time out your day to give us a review. Have a lovely day and good luck with your next project! Sincerely, Morgan G.