Elizabeth W.
Terrible Customer Service
The product itself is great, however it arrived damaged due to poor packaging. I'd ordered two as birthday gifts and neither are in a condition I would be happy to give. I got in contact and asked for a replacement to be sent for one (thinking I'd keep one for myself) and was only offered a 25% off voucher - which was already included in the package and no guarantee that it would be packed in a better manner.
Response from Papercraft WorldAug 17, 2020
Hi Elizabeth, we're very sorry you've had this experience with PaperCraft World. We offer free replacements on items that arrive damaged, we only ask for a photo to verify the damaged item. This must have been a customer service mistake. We apologize for this. If you can please write to us again at [email protected] (we are not able to find your review name in our system) we will be able to send a replacement.