Papercraft WorldReviews of papercraftworld.com

Kein Download behauptet es sei ein Download will Geld nicht erstatten

Said it would deliver in 2-3 days took 21days. And told me because I got it 2 days before Halloween I should be happy. But it takes days to assemble. Horrible

Purchased item as a gift and after over a month of no delivery, I contacted the company. Following the investigation, it was determined the item was lost in transit. Being that the gift was no longer needed, I simply asked for a monetary refund and was told that is not their store policy and no refund would be issued. Will never use again.

I never got my order. I'm waiting it since 24th November and today, 25th January I don't even know where is it. I'll not suggest it to my friends. AWFUL EXPERIENCE.

I am hoping by posting a bad review it will get someone in the company to answer my phone message or to give me an answer as to where my order is from Nov 27. I have reached out but crickets. I also have an order in my cart of over $200, I had problems with shipping qualified for free shipping charged me $98. Tried to get it fixed and didn't get a response and then once they figured it the sake was over and won't let me use my code. I was also offers a discount in Dec for my order since they couldn't find it and never received that either. This is so sad, disappointing, and frustrating. I have loved this company and have spent over $800 dollars in puzzles. It's unexceptable customer service. And I really do not want to give up this hobby but don't know what else to do Edit:. It is now Jan 21. I received no assistance with my list package. Was told to call theur carrier to see what happened because on their end it was delivered. Called the carrier told they had computer error And that it pushed packages to be listed as delivered. They said they would escalate. I then tried contacting Paperworld multiple times to let them know that I. Fact package was not delivered... Crickets. Today received another email from carrier that they don't contact Paperworld I have to and then they will call Chinese shipper who then call Paperworld who then calls promed ( local carrier) to make a claim. I still have no money or product. Horrible!!!!!!!

Still waiting on our package. According to the tracker it has arrived at its destination country twice. I have never seen an order moving at such a slow pace. It has missed its purpose now which was to be a Christmas present. Very dissapointed as these papercrafts look fab on the website & totally something my daughter would love. I was in touch with customer service & they were friendly and responsive once i made the initial contact but they couldn't give me an expected delivery date so I am none the wiser to when this will eventually arrive,if it ever actually arrives. Update; No reply when I emailed as per instructions. My parcel was in Belgium on 22nd of December. This is less than a 2 hour flight away,13 hours by road & 20 hours by train. It has been 14 days since. How are these orders been transported?....Carrier pigeons would get here quicker. My advice,do not order if living in Ireland. I honestly would have paid extra for a quicker delivery but this was not an option. Very dissapointed Final update 11.1.22 Rafaela did reply with a local tracking code. So things were looking hopeful however after waiting 5 days for the order to arrive I contacted my local the post office who informed me there was no tariff code on the declaration so the goods will be returned to sender. I have requested a refund. Disappointing 😞 I am standing by what I said previously - do not order if living in Ireland, you will never get your order.

I wished I had read the reviews before buying. I ordered on Nov 20th. After waiting for weeks for the product, i asked for a shipping update. I did receive a shipping tracking number, but after weeks of waiting, it is clear to me now that I will not get the item, definitely not on time for the holidays, perhaps never at all. I reached out to customer service at hello@papercraftworld many times. Customer service kept giving me very vague updates about shipping. It will arrive soon they said. That was 2 weeks ago. They now are ghosting me and no longer answering my emails since i asked for a refund. This is clearly a scam, definitely scam tactics. I will reach out to my credit card company and file for fraud. I invite others to do the same. A day after I wrote this review, they wrote me telling my last email went to their spam folder. My first 15 emails to them made it fine, but the one asking for a refund went to their spam. Of course. I answered confirming i wanted a refund, and now they again wrote me back to let me know that finally they will keep waiting for the shipment to arrive. Going back to they are a complete scam. I told them twice this was for a gift, and I needed to receive it by Friday the 17th at the latest. I now need to leave town and have to go find something else. And will get no refund. Way to go scammers. Ah ah ah, see their typical public response, email us at ..... Yeah, didn't you at least take a minute to read I have emailed you 20 times. Ugh, filing a fraud case with my cc now.

Contacted them to advise that I hadn’t received my item told to check with customs. All questions were answered promptly. This changed once I contacted them to advise that as per customs the item had been returned as the custom declaration was incorrectly filled out so they were unable to complete the delivery. Once I confirmed this to papercraft all contact from them ceased. I have no hope of receiving my item and now they are ignoring me clearly on the hope that I will give up. Shocking especially when they contacted me so quickly initially until it became clear that issue was at their end. Do not use of outside of Us UPDATE They have confirmed that they will refund my order today