Joe T.
Never shipped my order
I placed an order and got an email with the tracking number quick. But now it's been over a week and the tracking number shows the package still hasn't even been dropped off at the post office yet. I've emailed customer service and they simply talk circles never answering your questions. Update: almost a week after this posting the tracking number finally started moving. Their customer service was still well worth the 1 star review but the products did arrive. As they are(very late) Christmas gifts I can't speak to the product quality but to be honest I still don't recommend ordering from them. If they can't even answer simple email questions honestly they can't be trusted. Update 2: In reply to their reply. Once the package was picked up by USPS it was quickly delivered. The issue is it spent over 2 weeks sitting in a warehouse with a label and never being sent to the post office. During that time I had many replies from your company, they simply made no effort to actually answer my question. For instance, I asked where the package would ship from. I asked 3 times. The first 2 times the question was ignored, and the third I was told it ships from the US. What kind of answer is that? The US is a big place. I was offered (and accepted) a partial refund before I knew how terrible your company was. The delay had only been a few days and I was expecting that with you aware it would be fixed. It wasn't. My review stands at 1 star. The customer service alone deserves that.
Response from Papercraft WorldJan 8, 2021
Hi Joe, we very sorry you've had this experience! We do our best to manage and help all of our customers to the best of our ability. Unfortunately this order was caught in the wave of USPS delays. If you visit the USPS website at present you will see a notice there stating: ALERT: USPS IS EXPERIENCING UNPRECEDENTED VOLUME INCREASES AND LIMITED EMPLOYEE AVAILABILITY DUE TO THE IMPACTS OF COVID-19. WE APPRECIATE YOUR PATIENCE. As you can imagine, as USPS stays these events were unprecedented, we were unable to foresee these issues which affected Christmas deliveries across the US and are still being experienced nationwide at the time of this writing. Additionally, PA, which is home to our fulfilment centre in the US had experienced a white out snow storm during peak Christmas shipping times. While the majority of our Christmas orders (thanks to our valiant shipping department) were delivered on time, unfortunately some had experienced problems. In resolution we had already provided a partial refund for your order which was accepted before we received this review. Additionally we would be happy to send a prepaid return label if required for any unopened or unused merchandise. Please let us know if this is preferred. Thank you and have a great day, - PaperCraft World