Papercraft WorldReviews of papercraftworld.com

My review is regarding customer service; I haven't received my product since ordering it 2 months ago, so I can't say too much about that. I've reached out to Papercraftworld numerous times to get the status of my order. At first, I was receiving responses every few days, but now I haven't heard from them in nearly a month. I attempted to reach out to them again last week, but I still haven't heard back. No luck calling their customer service number as it's either off the hook or always busy. *** UPDATE 07 DEC 2021*** Interesting how a bad review can garner an immediate response! Also, I have two orders this review is regarding, and both were subject to dismal customer service. On 10/16/21, Papercraftworld did NOT ask for my correct postal code for Order 1 (placed 10/02/21), rather they told me I would have to wait until the order was returned to the warehouse for it to be resent; they also advised me to contact the local post office (I did) to see if they could get it to me anyway. I ended up placing Order 2 of the same mask again, with the correct zip, to see if that's what was holding up the package. I requested Order 2 to be cancelled before shipment but was informed it was already shipped, but they would attempt to contact the shipping team and they would inform me about it. Still no response there. At this point, Order 1 is stuck in customs and Order 2 is "shipped," so I decided to wait... Mind you, Order 1 was supposed to arrive before Halloween -- it doesn't. Fast forward to 11/08/21, and I request an update on both orders. Order 1 is still stuck at customs, and after speaking to customs they have no idea what is causing the delay; Order 2 has an invalid tracking number. I finally receive a reply on 11/11/21 stating to contact customs and track my shipment via Fulfillmen. The tracking on this website showed Order 1 was stuck in customs and Order 2 was sent back to the warehouse in China. I informed Papercraftworld of this information on 11/16/21, and didn't receive a response until I posted this review. Their response didn't even acknowledge Order 2 being sent back to the warehouse. I'll let y'all know how the next interaction goes...

This is one of the worst purchases I've ever made. I've ordered a mask for Halloween with 20 days of advance and I've received 3 weeks after the 31st Communication very poor. They just offer apologies and nothing else I'm extremely disappointed of this company

Just an update to the horrid customer service and lack of product ever being delivered. Over 20 emails mostly stating that It shows delivered. They themselves can’t even get in contact with the shipping company Ontrac they used. Google Ontrac. 1.1 stars. Tells a lot. Absolute trash company to deal with. Filed a claim with my credit card company and sent them some reviews. They are escalating this internally and reviewing and reaching out to other customers they handle who purchased from Papercraft. They see them as the scam company they are. All of this could of been alleviated if they would respond to emails, have a working phone number and willing to refund an obvious error. Yet here we are with a credit card company investigating their practices. Edit 1. In response to their reply: As you can see below in their response it is absolutely normal spam response. I have contacted them and been in touch with them for over 4 weeks now. All I get is the normal reply you see on every post. All I get is some cut and paste response on every email. Trash company pays for fake reviews to keep their numbers up.

Can't be sure if it's a scam or a legitimate company, but I ordered on October the 26th. Now I know that's not a vast time ago, but they suggest they will have processed the order in 24-48 hours and send a shipping notification. NOPE, nothing, checked the website tracking and no it's not been processed or shipped yet (Nov 9th), Have emailed company 3 times now, 2 have not been answered and the third has only just been sent so we'll see if I actually get an answer. It's not like I want a refund, just want my order shipping.

A total scam. I ordered more than 2 months ago and have been repeatedly fobbed off with explanations about delays, unspecified issues, etc etc. Always the promise has been that my purchases will arrive in 6 days. But guess what? They never do. I've now resigned myself to losing the money I've spent. Please learn from my experience and don't buy anything from this company.

I placed an order for Halloween largely based off the mostly positive reviews here on Trustpilot, so just wanted to share my negative experience in case anyone else is also checking here before placing an order. All I'll say is the experience is exactly as sketchy as the website appears. It's been 3 weeks with no delivery, service takes days to respond, no updates on tracking information. And finding that they have very unfriendly return and refund procedures. I was hoping based on some other reviews here that the service and delivery was better than the site design, but sadly it's consistently a negative experience across the board and I would not recommend Paper Craft World to anyone.

I ordered a Halloween mask on Oct 6th, and it never arrived. After 10 days I emailed customer service and they promised it would be here on time for Halloween. Well the day is here and no mask. Not even a shipping notice. I am super frustrated.

Ordered a month ago and have not received accurate tracking info, contacted company and was given a link to some bogus tracking website. They don't ship their products, they're just basic scammers.