Devin C.
Server is down, cheating RAM, and limited uploads
I’m an admin of a large Minecraft SMP server hosted on Springracks. They have little downtime here and there, but panel is down now. My players are complaining! This is out of my control. I had some problems like this and the support staff just laughs at us. Be careful, they also cheat your ram to lower than what you pay for. I confirmed this with PaperMC developers. They limit file uploads to 10 mb. I have bad experience with Springracks.
Response from SpringRacks HostingSep 23, 2023
Hello, We apologize for any inconvenience our panel may have caused for you, we have been having some DB issues recently, we never laughed off about any of our downtimes and are serious about our business. Our ram listed on our website is exactly what you paid for. Pterodactyl(The panel we use) allocates a docker container precisely the amount of ram we described on our website. As for the file uploads. We have a 100MB upload limit on our Web file manager, I am unsure what you mean by 10MB. There is also the option to use the SFTP protocol to connect to the server directly and that allows uploads/downloads of any sizes, type or amount. If you would please open a ticket, we can gladly assist you on this matter :)



