Joe L.
Sent me the wrong size shorts TWICE! and won't refund me the original amount..
I ordered a pair of swim shorts in a Large. When I received it, it was more like a medium. I always wear large. When I contacted Pandaize to see if I could swap them for an Extra Large (XL), a rep named Stephon, told me to keep the order, and pay 1/2 price for an XL plus shipping. When he sent me the replacement order, it once again listed a Large, instead of an XL. I notified him by email and he ASSURED ME, to go ahead and complete the order and that he would personally make sure the XL was sent out in stead of the Large on the order. Well, guess what, he didn't do that so I received another Large. He didn't apologize, he just told me he would credit me back the 1/2 price invoice. So now I have 2 pairs of shorts that I cannot fit into, and I am out the original 100% invoice + shipping. Stay away from this company unless you want to throw money away.
Response from PandaizeSep 28, 2026
We sincerely apologize for the frustration and disappointment you experienced with your order. After reviewing your feedback, we understand that there were mistakes in how your replacement order was handled, and we are truly sorry that you received the wrong size again. This was a customer service error on our part, and we take full responsibility for the inconvenience it caused you. Please continue to contact us through our customer service email so we can review your case carefully and work with you toward a satisfactory resolution. We genuinely want to make this right for you. We also sincerely apologize for the poor experience and will use your feedback to improve our customer service and order-handling process so that this does not happen again. Thank you for bringing this matter to our attention.