We are Pandaize, a dynamic and innovative brand specializing in high-quality hats, apparel, accessories, and a diverse range of gift products. With over five years of expertise in the gift industry, we have established ourselves as a trusted name in crafting personalized and meaningful items for every occasion. Our state-of-the-art production facilities, combined with a dedicated team of professionals, enable us to deliver exceptional products that blend style, functionality, and creativity.At Pandaize, we go beyond just selling products—we create experiences. Whether it's customizing gifts for sports teams, corporate events, or special celebrations, we are committed to providing tailored solutions that reflect your unique vision. Our mission is to make every moment memorable by offering thoughtfully designed, high-quality items that resonate with your loved ones.Driven by passion and a commitment to excellence, Pandaize is your reliable partner for all your gifting and lifestyle needs. Explore our curated collection and discover the perfect way to express love, gratitude, and thoughtfulness.
Pandaize (pandaize.com) has 115 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
pandaize.com
Website
pandaize.com
Category
Accessories
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 31% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Sent me the wrong size shorts TWICE! and won't refund me the original amount..
I ordered a pair of swim shorts in a Large. When I received it, it was more like a medium. I always wear large. When I contacted Pandaize to see if I could swap them for an Extra Large (XL), a rep named Stephon, told me to keep the order, and pay 1/2 price for an XL plus shipping. When he sent me the replacement order, it once again listed a Large, instead of an XL. I notified him by email and he ASSURED ME, to go ahead and complete the order and that he would personally make sure the XL was sent out in stead of the Large on the order. Well, guess what, he didn't do that so I received another Large. He didn't apologize, he just told me he would credit me back the 1/2 price invoice. So now I have 2 pairs of shorts that I cannot fit into, and I am out the original 100% invoice + shipping. Stay away from this company unless you want to throw money away.
Response from PandaizeSep 28, 2026
We sincerely apologize for the frustration and disappointment you experienced with your order.
After reviewing your feedback, we understand that there were mistakes in how your replacement order was handled, and we are truly sorry that you received the wrong size again. This was a customer service error on our part, and we take full responsibility for the inconvenience it caused you.
Please continue to contact us through our customer service email so we can review your case carefully and work with you toward a satisfactory resolution. We genuinely want to make this right for you.
We also sincerely apologize for the poor experience and will use your feedback to improve our customer service and order-handling process so that this does not happen again.
Thank you for bringing this matter to our attention.
JA
jasylingling
I wrote customer service but no reply!
I wrote customer service help-desk@**** twice but they are ignoring me! Can you please answer??
Response from PandaizeAug 1, 2026
Hi,
Thank you for reaching out, and we’re sorry for the inconvenience.
Our customer service team monitors and responds to emails every day. We would be happy to look into your request and assist you.
Could you please provide your order number? If you don’t have it available, please send us the following details so we can locate your order:
Email address used for the order
Recipient’s full name
Phone number
Shipping address
Once we receive the information, we’ll check your order details and help you as soon as possible.
Thank you!
Best regards,Pandaize Customer Support Team
GD
Glen Dela R.
SCAM
This is a scam BIG TIME... In the pictures look great but its a cheap material...I SWEAR.
SAVE YOUR MONEY PEOPLE
Response from PandaizeJul 27, 2026
Hi,
We’re sorry to hear that you feel disappointed with your purchase. We take every customer’s feedback seriously.
Pandaize is a hat manufacturer with over 4 years of experience, and we have served many customers worldwide. We focus on product quality, using carefully selected materials and offering a wide range of hat styles to meet different customer preferences.
We would really appreciate the opportunity to understand what happened. Could you please let us know what specifically you found disappointing about the hat quality? Was it the material, craftsmanship, design, or something else?
If the product did not meet your expectations, we offer a 30-day return and exchange policy. Please contact our customer service team at [email protected], and we will do our best to assist you.
We sincerely apologize for the inconvenience and hope we can make this right.
TO
Tom
I received 2 hats from this company and…
I received 2 hats from this company and they are complete junk!!I contacted customer service and in order to return them and get a refund I have to send them back to China while I pay for shipping!!Be Very careful, because what you order IS NOT what you will receive.I DO NOT recommend buying anything from this SCAM company!!
Response from PandaizeJul 20, 2026
We want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy. If you need to return a product, please contact our customer service to obtain the correct return address. To be eligible for a return, the product must be unused and in the same condition as when you received it. It must also be in the original packaging and accompanied by a receipt or proof of purchase. Please do not hesitate to contact our customer service team at [email protected].
CR
Candy R.
Looks like another scam
Final Update: they notified me that it was shipped on April 8. After arguing with them about due date and where it said on webpage “shipped from USA” ( it doesn’t- ships from China in a row boat) and them saying it takes up to 15 business days (three weeks) finally arrived May 12th (27 days). No communication except here. Remember the name PANDAIZE and stay away.
Update:
It’s now been over a month (April 5) since my order from Pandaize and for the first time Pandaize has sent an update. Coincidentally after I returned their request for a review with a scathing review. But, even then, it is the update that reads just like the original order notification and gives the same two tracking numbers, one of which says it can’t be found, the other was found but no progress since April 8. The reviews on Pandaize are all glowing. They must be paid for because I can’t be the only one who paid for an order but never got it.
Original review: I ordered 2-1/2 - 3 weeks ago, around the 5th I think. I read the website, it said that they ship from USA. THAT was the deciding factor for me to order.
I got notice that my hat had shipped. Then I got notice on the 8th that it had arrived at destination airport. Vague, but apparently that airport was in China.
The original arrival time I finally given on the 16th was 4/15-18. It’s now the 21st and the arrival time has been moved daily to the 25th…(at this time) one day at a time.
*I stand by my complaint. As I told you: Your website said “shipped from USA”. Nothing takes this long from anywhere in the states.
I didn’t file a complaint with you because your website had since been denied by ALL of my browsers and I don’t use a VPN. (See attached pictures of all my browser attempts)
Why would you assume I know which social media sites you are on or that I even use any of those?
In the meantime I’ve received NO emails since the two emails on the same day I ordered notifying me you’d received the order and the other notifying me you were preparing it for shipping…I check my inbox every hour and my spam folder every day as a habit. If I’m expecting something I check it more often so I know nothing was in there from you, I was looking for it…
Since the first misrepresentation that you ship from USA, turned out not be true, I still gave you a couple weeks benefit of the doubt, but with the trackers falling off, and not advancing any information, your website not being accessible, Shop not carrying it, the length of time since it left China, where it wasn’t supposed to be in first place, it started looking to me like it was just another scam, like many out there or it’s indeed on a slow boat from China.
Bottom line, I still don't have it and it doesn’t look like I will anytime soon if ever. The only contact I’ve received (which does nothing to update me, just a lot of excuses for why you aren’t to blame) came because after nearly three weeks without any information, nothing, I decided to file a complaint with a place I trust to pay attention and maybe warn others.
*Suggestion: Remove the claim that you ship from U.S. from website.
Response from PandaizeApr 21, 2026
Dear customer,
We would like to clarify your concerns regarding your recent order.
Pandaize is a legitimate and compliant apparel manufacturer and supplier. We work with customers across multiple regions including the United States, the United Kingdom, Europe, Canada, Singapore, and Australia, serving businesses, teams, events, and organizations worldwide. We are committed to providing quality products and reliable service, and we have many returning and satisfied customers.
Regarding your order, please kindly note the following:
Shipping & Delivery Time
We clearly state on our website that standard shipping time is typically 7–15 business days, with an additional 1–2 business days processing time before dispatch. Expedited shipping options (3–8 days delivery) are also available at checkout. All orders are shipped via air freight, not sea shipping.
Tracking Information
Each order receives an automatic confirmation email and tracking update once shipped. We have checked our system and did not find any previous customer service inquiries from you via email, Facebook, or Instagram regarding this order.
Shop Integration
While our products may also be listed on platforms such as Shop, your order was placed directly through our official website, and all tracking notifications are sent automatically through our system. We recommend checking your inbox and spam folder for these emails.
We are very sorry to hear about your concerns, but we must respectfully clarify that the information provided in your review does not fully reflect our shipping process or communication records.
If there is any issue with your order or if you need assistance, please contact our support team directly at:
📩 [email protected]
We are always happy to assist and resolve any concerns promptly.
Kind regards,
Pandaize Team
LC
lisarookesky.com
Ordered at Christmas
Ordered at Christmas - 4 months later no delivery . Scam beware
Contact customer service 4/5 times no response
Buyers beware it’s a scam
Response from PandaizeApr 21, 2026
Dear customer,
We are very sorry to hear about your experience. However, we would like to clarify that we do not have any shipments that remain in transit for such an extended period of time (4 months).
All orders are shipped with tracking information, and delivery times are clearly stated on our website. If a package experiences an issue or delay, we always encourage customers to contact our support team directly so we can assist and investigate promptly.
We have checked our system and did not find any prior communication from you via our official support channels regarding this order.
If you still need assistance with your order, please contact our customer service team at:
📩 [email protected]
We are always here to help resolve any delivery issues as quickly as possible.
Kind regards,
Pandaize Team
TO
Tom
See ya later!
I don’t use these programs!!!!
Response from PandaizeFeb 28, 2026
Are you kidding me?
AK
AK
do not buy anything from them
do not buy anything from them. they never sand my order and now they say it is to long since I had place my order and they can do anything about it
Response from PandaizeFeb 28, 2026
Hi, we’re very sorry for the confusion and inconvenience this has caused.
Please contact our customer support team directly so we can check your order and resolve this for you as soon as possible. We have never had an order that couldn’t be handled, and we will do our best to make this right.
Kindly provide your order number and the email used to place the order when you reach out, so we can investigate immediately.
Thank you for giving us the opportunity to assist you.
