PandaDocReviews of pandadoc.com

Horrible and overpriced. Trying to get a refund now.

It's a flat out scam. I was trying to on-board with them but it seems it is their first day providing business solutions and they don't offer a way to provide licensed seats to users without having to pay for the most expensive license you intend to use yourself.

I would give them zero if that was an option. We have been using their production API for 4 years and rely on it every business day. Then they suddenly cut us off WITHOUT ANY WARNING, saying they were deprecating the plan we were on??? Do not trust this company with anything important to you. Their support team is a bunch of muppets and couldn't help you open a paper bag.

PandaDoc suddenly ended service without any prior communication, which caused a major outage for us. We discovered that it is because they required us to renew our subscription. After we signed up, service continued to work but STOPPED WORKING after a couple hours. During this time customer support is basically non-existent. Even when customer support responds (at most once per 24 hours), it's clear that customer support doesn't have any capability to solve any problems. We had to pay the subscription fee a SECOND TIME to unblock ourselves. Now we have to hunt down their billing team to get a refund.

Terrible website I heard good things about took me a day for it event to load to the sign up page. And the onboarding page is frozen I can't do anything

Finally, they were able to fix my problem. Thanks.

We accidentally added an extra seat, which triggered an additional annual charge (fat fingers!). Fortunately, Jomarie stepped in promptly and resolved the issue, initiating a refund immediately. Top-notch customer service! This kind of support gives us confidence in a long and successful partnership ahead. Thank you!

Technical support is non existant. After they sell you the product they disappear. I guess they think the AI can answer all questions but it can't. It literally takes days and if the system goes down you are screwed. After about 2 years of using it our company is probably going to move on.