Panama Hats DirectReviews of panamahatsdirect.com

The real deal in Panama hats. I’ve bought 4 so far. Incredible selection and customization. Fair price. The best customer service I’ve ever gotten. From the moment you order, you get regular progress reports with photos of your hat in various stages of production. Questions are generally answered within an hour. Does Casey ever sleep?

Before this past weekend, the only hats I wore had the name Stetson inside it. I thought about a change and decided to look into Panama hats. After several months of research, decided on Panama Hats Direct. Ordered the Montecristi Fino Fino Classic Fedora. Got it this past weekend, put it on and wondered why I wanted so long. Absolutely love it. Great quality and craftmanship. Living in Texas, had it vented with no liner. Already looking at 2nd hat, skipping the vent and adding the liner, to wear November thru March/April. Well worth the money. With this being my 1st Panama, I did have questions and Casey took the time to answer them.

When I called Panama Hats Direct to order a Montecristi, the owner Casey Dalzell answered the phone. We ended up talking for a long time—not a sales pitch, but a genuine education on Panama hats. He actually talked me out of the ultra-fine weaves because unless you're a collector putting it on a shelf, they're too delicate for daily wear. He steered me toward Fino Fino as the sweet spot: fine enough to be a serious hat, sturdy enough to travel with. That tells you everything about how he does business. He'd rather you get the right hat than the most expensive hat. The quality is excellent—beautiful tight weave, exactly what a Montecristi should be. Communication throughout was great, with status updates and photos as the hat progressed through finishing. He runs a small operation, keeps weavers employed year-round, doesn't advertise, and keeps prices fair. When I had sizing questions, he was meticulous about getting the fit right. If you want a real Panama hat from someone who knows what he's doing and treats customers like people, this is the place.

I bought my first Panama hat from Panama Hats Direct about 10 years ago and I love the quality and durability. I recently sent it for maintenance and routine cleaning and it came back looking as good as new! It's by far the best, durable investments I've made in style and sun protection. I keep getting compliments wherever I go, which is why I decided to order another one! Can't recommend PHD highly enough for the customer service and the quality of the product.

The hat was very,very well-made and an excellent value for the money. Service was accurate and prompt with periodic updates as my hat was being made. I have received many complements about my hat and its contribution to my general appearance. In Washington, DC, senior members of the US Government asked me where I had gotten the hat.

Custom hat of very good quality. Excellent communication and ongoing reports/photos as the hat was being made. Would easily recommend.

This is my second purchase from Panama Hats Direct. I was so pleased with the price and quality of my classic fedora that I decided to buy a havana. Communication was excellent and the fit is perfect. I highly recommend this seller, his reputation and reviews speak for themselves. Edward

I found your company after reading the book, The Panama Hat Trail, and deciding to get a Panama hat. I told my friends at work and a good customer about your company and they both bought hats from you. We scrutinized them and saw that the quality was amazing! (Both hats are Fino.) My good friend from work saw the hat I was designing online and that I was going to buy in January, so she copied everything down and ordered it for me for Christmas. Yesterday, she gifted me my Optimo Fino and I could not be happier. The quality is top shelf. I am definitely going to order another hat for summer, probably a Sub Fino that I can beat up, but still far better than any hat I can get in a hat shop here in San Diego. Please tell the folks making the hats that they are true artisans and do excellent work.