PamporaReviews of pamporaleather.com

Shameful brand. Terrible quality and even worst retention of costumers. I want to share my story so other people do not waste their time and money and won’t be harmed like I was. I made a purchase of upwards of 400€ and was surprised by customs tax upon arrival of my order. At no point was I informed that the order would entail this shipping cost. To add insult to injury, the bag arrived in terrible packaging and had several scratches and marks. I contacted costumer service immediately to have a refund of the custom tax at the least and some kind of compensation for the poor state of my order. After being assured that a conclusion would be reached within a few days I was ignored time and time again with a new half baked apology and new date set. The day after the last deadline I went to contact them again through the same email and guess what? The email bounced back because, I believe, my address has been blocked! After multiple attempts to contact the company through different means and being utterly ignored, I feel I have no other choice than to warn everyone and expose this shameful handle of a customer.

Ordered bag in late July 2023 and received bag from Italy in mid-August. No issues with bag but too small for what I needed. Series of email through October to return bag. Finally returned bag to address in Hawaii in October. "Victoria" said in early December money would be refunded which didn't happen. And naturally when I tried to connect with "Victoria" again via email I got a bounce back. I really thought the bag was good value so beyond disappointed by lack of customer service and general thievery.

I have ordered twice from this company through etsy and their website around a year ago. I believe they've either closed shop or sold their inventory because whoever is dealing with it now is just scamming customers and never sending the item or sending fake leather goods. Stay away and avoid placing orders.

Terrible company. 4½ month delivery time. However, they took the payment immediately. And on delivery I had to pay a lot of tax to get the bag delivered. Customer service is deception and poor excuses. A so-called Victoria promises a lot of nonsens that doesn't fit. The package came from the US. On the bag's lining is printed 100 times that the bag is 'made in Italy'. I don't believe this bag has ever been in Italy.

I placed & paid for a bag on November 26 2023. Payment was taken from my account within 2 days. The website states delivery should take 3-5 working days. I sent 3emails asking for an update on my order. I finally got a response on December 21st from Victoria, apologising for the long wait, but was pleased to let me know the item has been dispatched. I finally received the item on December 29th. I was required to pay £64.61 in charges, which were unexpected. Victoria (no job title or last name) has yet to reply to my email asking for a refund of these charges. Loved the bag, but will never order from Pampora leather again.

Extremely late delivery. Late by 4 months. Bad customer service. Opted for customization but it wasn’t done. Customer service said there will be some sort of token of appreciation for delay, some other small leather goods, didn’t receive any. Item wasn’t very expensive but it wasn’t cheap either. Bag was also shipped from the US so I also doubt the authenticity that it’s handmade in Italy. Purchased leather goods from other Italian companies and was far more impressed.

I ordered a bag from Pampora Leather back in 11/14/23, about a month and a half later I am still left waiting for it. After several emails to them, that is, if they answer my emails, I am given excuses after excuses. The first is an excuse regarding production problems and won't be ready and shipped for several more weeks. Next email I inquired about my order again and they said they would contact me on what's happening to my order. After not receiving an update, I email again on the status and no response back. Then, I received a notification email saying that it's on its way to me with a tracking number. I paid for express shipping and they had sent it via US Postal Ground, the exact opposite. I email again regarding the shipping error and their excuse is I don't know what is happening and they will look into it and will try to fix the issue, which means that the bag has probably not shipped yet and still sitting somewhere, maybe still being shipped from Italy and a postal label was created from Piscataway, New Jersey! I am 2 inches away from cancelling the order. If they refuse my cancellation, I will enter a complaint with my card company to get a reimbursement! Too many excuses, no results, empty apologies. I want to change my rating if I run into cancellation and reimbursement issues. I gave 2-stars because someone actually responded, but the service is lousy.

Unbelievably bad. The address of this place is a post office (not a lab/factory) - Venice, 30035 Zianigo, Via scortegara 100D They shipped the bag from New Jersey USA. Ordered Sept. ‘23 No update on progress without me asking. It was supposed to take two weeks to make and to ship after 5 days. The bag finally arrives three months later, on December 27th, but I’m asked to pay an additional €110 in taxes/duties even though I was told there were no more charges “ TAXES & DUTIES: No additional fees or any type of taxes for all US & EU deliveries. For deliveries outside the EU and US, we are not responsible for any additional charges during the delivery, in accordance with the laws of your country.” The personalisation monogram wasn’t placed on the bag and there’s a large scratch on the front. It’s beyond bad. Don’t go near whomever this scam artist is. I’ll bet they’re not even Italian and the names used and website is fake. My guess is it’s an Asian scam, judging by the grammar in the messages I received. By the way - they stall until 3 months have elapsed because after that you can’t claim your money back from your CC company.