Frustrated C.
Nice product, horrible customer service experience.
The customer service experience from this company was beyond terrible. Initially there were delays in shipping without any communication. When I reached out to the company, no offer to help was given (despite advertising 10% off if shipping was not on time). After reaching out again, I was told a free product (leather cream) would be included. When the items were packaged, the free cream was listed as having a $500USD value which created enormous import charges (over $200USD). The company said they would refund the increased import charges. That has not happened over two weeks later, and they are no longer responsive to emails. The bag is nice. The company has very poor service. Far more trouble than it is worth. I would recommend staying far away from Pampora. The service was so bad, I was half expecting this to be a scam where no product ever arrived.