Palram ApplicationsReviews of palramapplications.com

Bought a greenhouse last year never used it as it has collapsed in high winds and broke. Cannot get into their website to complain. I would not recommend them

Purchased an 8 x 12 Glory as it was supposed to be a higher quality greenhouse. It comes with a side louvered window, but the slats are 1/2 inch too short to engage in both the right and left window sides, and there isn't any adjustability designed in (e.g. slotted holes). Either the design is incorrect or I received slats that were the result of a manufacturing defect. I have tried unsuccessfully for over a month to get correctly sized replacement slats sent from Palram, but the US customer service folks for Palram are unresponsive to my repeated requests. So, I'm stuck with an expensive greenhouse that has a hole in the side where a working louvered window should be - very frustrating to say the least. This is not at all what I expected when choosing to purchase a Palram product, and based on their horrendous after-sale service I can only warn other that if you have any issues with yoyr Palram product good luck getting assistance in resolving it! BUYER BEWARE.

If you want a larger shed, give this a miss! A 6 x 10 took four of us 5 hours on one day, then two of us 4 hours to finish off on day 2. We followed all the instructions which were fairly easy to understand and follow, but everything took a long time and lots of the assembly towards the later bit was very fiddly. We had to do lots of tweaking/adjusting to get things lined up right as it all came together, which took longer than actually getting the pieces put together. Especially challenging to then get it all aligned so the floor panels would lie as flat as possible, but no matter what there’s still some buckling. The worst thing through - the doors are terribly flimsy! It doesn't matter how tough the poly sheets are, the door construction lets it down and would be a breeze to break into! They should have some aluminium bracing, which might also help square off the corners. Speaking of breezes, any rain that has any wind accompanying it will get in very easily; we'll have to seal all the joins, especially on the roof and the floor, and get something to cover the end vents to keep out insects and most of the rain (while trying to let some air through). Not well thought out! The reviews saying this was quick and easy must have been on tiny sheds. The only saving grace is that it looks nice. I would strongly urge people to get a wooden shed. Unless I hated that person, then I'd tell them to go for it!

Customer services are ignorant and useless after 1 reply which did not help they do not bother to help you out also phone number on the website is wrong

Purchased the Arcadia car port and went for the extension to 5 metres. Just from the weight and size of the delivery parcels we knew that we had purchased something substantial. 5 meters was slightly too long for what we wanted but with a little care and taking our time we were able to reduce the length to 4.7 metres. Just requires a little hacksaw work and a few holes drilling. It really is a three person assembly. My wife and I did it on our own as we were in lockdown and only managed because we had walls on two sides which allowed us to lean the uprights against and then pull in. The roof supports are very heavy so two strong folks needed but their weight does give confidence in the quality and durability of the structure.

Coustomer service leaves alot to be desired, very poor.

Amazing customer service. I completed the 'contact us' form on the website, as a roof window had blown off the greenhouse during a storm, and was contacted by Lisa at Palram that morning. She asked me what parts I'd lost and then arranged for them to be delivered, free of charge, 2 days later. Absolutely first rate.

contacted the company via their website as I needed some replacement sheets for the roof of a donated greenhouse. Came back to me within 5 minutes of submitting the request and the order had already gone to the warehouse for despatch....free of charge. Fantastic service from Lisa Sudlow-lane. Thanking you very much