Palram ApplicationsReviews of palramapplications.com

We are very pleased with the choice of product, very good quality, easy installation, modern light appearance. Several neighbors have asked where they can buy something like this. we recommend

I purchased a Palram Feria 3 x 5.4 veranda from Costco online. Delivery was quick and it is now up and looking great. We ensured that our solid base and wall mounting was level and took time to study the instructions. It was a 2 person job and took us around 5 hours. We were impressed with the clever nuts and bolts and the way it fitted together. Even the protective film on both sides of the roof sheets was fitted in a way that could be taken off easily if you had forgotten to take them off earlier. I am delighted with my purchase, with the whole process from start to finish a pleasure. Happy to recommend and also think it would be good as a car port.

Received a flat pack 6x4 Pent shed and I thought OMG this is not what I thought thin and flimsy and bent guides that had to be straightened. If you did Meccano as a kid well this is the same thing but on a bigger scale. Only difference Meccano was stronger. On the last page it says anchor the shed to the base and for the cost you are charged you think they would supply you with those but no. Not exactly rigid once assembled. Stick with Keter better quality and the same price

Absolute nightmare! Ordered this shed on 22nd April (we've only just built it 4th June), at the time of delivery we had no notification of despatch or anything. We were isolating at the time as I thought I had corona virus. Driver turns up at 9am, throws the box around as we couldn't help him with it, as we were unwell and didn't want him to contract the illness. Got the package inside and as soon as we opened it we knew it would be damaged from the severe lack of protective packaging. After checking all the pieces a good 3/4 of it were scratched or bent - side note, be careful on the metal pieces as they caused a lot of cuts to our hands. We were in touch with Elbec straight away and they were helpful, asked us to send photos of the damage so they could send on to the manufacturer, we did this and then received a call from Palram themselves. Very apologetic and friendly, asked us to let them know what parts where damaged and they could sort a replacement / part replacement. We replied back to say most of it was damaged and could we have a full replacement. Due to Covid-19 they were low on stock so they did their best to sort parts, which to be fair they did send. We ended up getting parts that were mostly even more damaged. We have now also been left with a full box of parts that we need to dispose of somehow. Assembly of the shed is a nightmare. 2 person job at the very least. 3 - 4 would be ideal as for the first 25 pages of instructions one of us had to stand holding it all together. Shed itself looks ok, very cheap looking but I like the colour (grey). Customer service from both Palram and Elbec started off friendly but went sour as they had offered all kinds of GoGW and we ended up with a shocking shelf we are now looking to tip too. Poor quality and terrible service. Severely disappointed. Don't recommend.

Customer service to get replacement parts is terrible. No one answers phone and they don't return emails. Blaming delay on Covid-19 but come on. I'm sure by now someone could be available to answer.

Easy purchase and delivery. Very thorough building instructions.

Purchased the PALERMO 3600-GAZEBO...it is now in place...and looks really great...sturdy, strong, stylish...two man delivery (pre lockdown)…was on time and was placed where I wanted it...would highly recommend the PALERMO 3600-GAZEBO.

I have try to get in touch with this company to get an update on a delivery. Allegedly the shed was in stock and only need to be shipped. I understand the difficulties due to COVID19, however I can’t get in touch with anybody, my email are not answered and the shed is not arrived. I got a text message said that they are working hard, that’s all. It has now been over a month. Awful company, no customer service no professional or reliable.