paintlyshop.comReviews of paintlyshop.com

Response from paintlyshop.comApr 5, 2024

Hello Kyler, Thank you for reaching out. I would like to sincerely apologize if you haven't received your order yet. Upon checking the tracking status, it looks like the package was not delivered to your provided address. There must have been something wrong with the address. Again, I am sorry that this happened. Please be advised that I reached out to via email and we would love to have this resolved the soonest possible. Thank you.

Response from paintlyshop.comMar 8, 2024

Hello Tina, Your feedback is greatly appreciated. I tried requesting your information so I can check further on our end before we can provide a fair solution to this concern. However, I did not receive any response from you. I understand the disappointment and the frustration and I honestly want to make this right. I tried searching in our system using your name provided, however, I cannot seem to find any order under this name. There is a possibility that you might have mistaken us for a different store, similar to the previous feedback we received. Feel free to email us at [email protected] should you have time to coordinate with us so we can help you resolve this concern as soon as possible. Thank you very much.

Response from paintlyshop.comMar 4, 2024

Hello Natalie, Thank you for providing your information so I can look into the order and help you with your concern. My apologies if you're not satisfied with the product you received. The colors included in the kit will always depend on the quality of the photo you provided. For example, the lighting or if the photo is too bright, or too dark. I would suggest sending us a photo at [email protected] of what you've worked on so far on the painting and trying to pinpoint to us which colors you feel are not matched so we can forward it to our creative team to assess. Please know that we want to make this right for you. That being said, due to the inconvenience, you can send us a new photo with good quality, and I'll have another kit processed and shipped out for you as a gift. I am hoping to hear from you.

Response from paintlyshop.comFeb 22, 2024

Hello Liz, Thank you for your review. I understand the frustration and disappointment this has caused you and I sincerely apologize that this happened. I tried requesting your information so I could look it up in our system, however, we did not receive any response from you. Would it be okay if you reach out to us at [email protected]? We definitely want to make this right for you. Thank you.

Response from paintlyshop.comJan 29, 2024

Hello Kristi, Thank you for your feedback and I am so sorry to hear about your experience. Upon reading your review, you mentioned about a representative named, Olivia? I'm sorry, however, she is not connected with us. We only have a few representatives and we do not know anyone by that name. Also, kindly confirm if you ordered from paintly.com. or paintlyshop.com? Please be advised that these are 2 different stores. I am willing to make this right. I hope you can reach out to us at [email protected]. Thank you.

Response from paintlyshop.comJan 29, 2024

Hello Katie, I sincerely apologize for the inconvenience this caused you. I understand the disappointment and the frustration toward our company. I am eager to make this right; hopefully, we can work on this together. Could you kindly reach out to us at [email protected] and provide your order information so I can investigate this further? Again, I am so sorry that this happened and I look forward to your response.