paintlyshop.comReviews of paintlyshop.com

I ordered the 36 color paint kit last year before Christmas as a gift. It was discovered during unpacking that one of the paint colors shipped did not match the instructions and intended colors. I contacted customer service and had to go back and forth with them and send pics 5-6 times, a real pain. They said they would send a replacement paint, but never followed through. Very disappointing experience.

Once I received my tracking details I was nervous about using the shop app as it asks permission to read your emails if you sign up. I emailed the company asking for an update on shipping as I didn’t want to agree to those terms. I was suspicious. Seemed like a big red flag. Only then did I read all the reviews here and I didn’t expect to hear anything more. A few days later however I did get a response that my order was on its way. A few more days and my package actually did arrive…in total from order to delivery was about 3 weeks. The packaging was damaged but goods inside were still intact. What I ordered was supposed to include a free easel which was missing from the delivery, but I’m grateful that the only thing missing was free anyway. My order shipped from Hong Kong and instructions are in English unlike the experience of some others here. I probably should be annoyed that the free thing didn’t arrive but after reading the other reviews and thinking I’d been scammed I’m actually happy I received the designs and paints.

I ordered three canvases... two of one size and a third of a larger size. When I went to upload photos as per their instructions, there was no way to attribute the particular photos to the desired canvases. I reached out to their support team and expressed my concerns. I was told they'd reach out to their production team and get back to me. I never received another message from them despite five follow-up emails. I followed the tracking info (sent from China) very closely and my items were successfully delivered after about two weeks from order date and were, thankfully, correct. However, to have no way to confirm that my order was correct left me digging into their return policy and it reads VERY sketchy. Check it out for yourself, but it reads that if your order is unsatisfactory, their suggestion is to buy the product(s) again and ship back the unsatisfactory items where, upon receipt, they will make a determination as to whether to refund your money or not. All of this gave me significant amounts of consternation about being able to resolve any potential issues... consternation that could be simply and easily resolved with a better user interface for uploading pictures AND RESPONDING TO SUPPORT EMAILS!!! I got lucky, but will not do business with this company again.

Came within 3-4 weeks. Paint by numbers of my dog, had it stored never got to it but will get started now.

The shipping is definitely odd. However after 2ish weeks I received my two paintings and they are lovely! I can’t wait to finish and order some more.

I had the worst experience with this company!!! I will never order from them again! I ordered four orders, 2 custom puzzles and 2 paint by numbers in November 2022. About two weeks after my order I started receiving emails from Paintly asking me if I received my order, then received an email saying there had been a system error and my tracking numbers provided might be incorrect and to keep checking. I looked and monitored the shipping numbers provided via the shipping tracker and it said they were in Austrailia, or China, then my orders were stuck in Newark, NJ for 2 ½ weeks. I emailed Paintly’s customer service 7 times and received one response providing the same tracking numbers and they told me to keep checking. My orders did not make it in time for Christmas. I emailed them again an additonal 3 times with no response. My orders arrived in the first week and half of January. And today, January 24th, I finally received my first response to my 10 emails, it said, your order was delivered two weeks ago, if you have an issue then contact USPS and and ask them where my order might be. Yes, I know it was delivered, thanks for the awful customer service. Like the other post, there is ZERO human touch or apologies for not answering me or for shipping my item around the world for no reason. It took almost two months for my order to arrive, so do not believe the shipping dates they posted. Please do not waste your time or your money on this company.

What an awful experience. I ordered a paint by numbers as a Christmas present a month before Christmas. Started getting emails from Paintly asking me if I received my order about 10 days later. Looked at the shipping tracker and it said it was in Australia. Couple of days later China. Then Newark,NJ which felt like progress even if it was a few days late because of the busy season, more than understandable. But then they flew my item back to China. So I filled out their customer service form because I was super confused. The form says they will respond in 1-3 business days. This was December 27th, already after Christmas and about a month since ordering. No response comes. Fast forward to January 5th, I finally receive my package (hence the two stars since I did actually get the item). Today on January 19th, I finally get a message from them telling me how happy they are to report my item was delivered three weeks ago and that if I don't have it, I should take it up with the USPS. No human touch or apology for not answering me or for shipping my item around the world for no reason. So when they say 5-8 business days they mean 5-8 weeks for shipping and when they say 1-3 business days for responses, they again mean weeks. Don't let their TikTok ads fool you, do not waste your time or money with these clowns.

Just like everyone else's review. Ordered back in November it's now January still have received nothing. Tried to contact them and get no response. Have been given 3 different tracking numbers none of which work. Do not order from them. Going to try to dispute the charge with my credit card.