paintlyshop.comReviews of paintlyshop.com

Very disappointed. The colours are nothing like the colours in the picture. They are very pale opaque. I would not buy from this company again.

Website says you can get the painting framed or unframed, but doesn't let you choose. Disappointed that mine came unframed. I don't know about the quality of the product. I wish I had seen these reviews before shopping there. Not recommended.

Mixed review on this company. While I received my order in a reasonable time frame (1-2 weeks), and the quality is actually decent, the colours they used for my image were way off and I'm really disappointed. I've also not had a reply from customer service when I asked to return my order for a refund which is frustrating as it wasn't cheap either!

Ordered on 1/24, shipment did not arrive until 2/10. I'm almost through the painting and I feel like this company did a very poor job of color matching to the photo I provided. The colors of me and my partners shirts are so close to skin color/background colors and some of the highlights on the shirts do not match whatsoever. It doesn't seem like they color matched correctly, however I am still going to finish and gift this to my partner for Valentines day. I just will not be purchasing from this company again due to the shipping inconvenience and the overall experience with the colors being slightly off.

What an awful experience. I ordered a paint by numbers as a Christmas present a month before Christmas. Started getting emails from Paintly asking me if I received my order about 10 days later. Looked at the shipping tracker and it said it was in Australia. Couple of days later China. Then Newark,NJ which felt like progress even if it was a few days late because of the busy season, more than understandable. But then they flew my item back to China. So I filled out their customer service form because I was super confused. The form says they will respond in 1-3 business days. This was December 27th, already after Christmas and about a month since ordering. No response comes. Fast forward to January 5th, I finally receive my package (hence the two stars since I did actually get the item). Today on January 19th, I finally get a message from them telling me how happy they are to report my item was delivered three weeks ago and that if I don't have it, I should take it up with the USPS. No human touch or apology for not answering me or for shipping my item around the world for no reason. So when they say 5-8 business days they mean 5-8 weeks for shipping and when they say 1-3 business days for responses, they again mean weeks. Don't let their TikTok ads fool you, do not waste your time or money with these clowns.

Arrived much later then expected and damaged due to poor packaging

Ordered Dec 5th for xmas. First tracking # referenced Austalia. I emailed Paintly for an update and received a tracking # referencing Linden, NJ. Newest tracking # references China. Giving two stars in Hope's of receiving my order by the end of January.

The colors of the paint don't match the colors in my actual picture!! I was wearing blue jeans, a green shirt, and had a black and white purse in real life.... The paint I got for it has me wearing a blue shirt, black jeans, and a blue and white purse! Not to mention my boyfriends BLUE/RED shirt is now PURPLE/BLACK in the painting!