paintlyshop.comReviews of paintlyshop.com

Good product. Took 17 days to arrive but this wasn't made clear at point of purchase. Was intended as a Christmas present but unfortunately arrived on 27th. Customer services is extremely poor with a 9 day response to emails. This meant my email to enquire about delivery was no responded to until January.

The canvas arrived completely ruined and had to be thrown away. I bought it for a friend who just had an extremely premature baby, so it was a very special gift. I contacted the company 4 times via email over the span of weeks and haven’t so much as received a response. Now I have to contact my credit card. Waste of time and money. Poor product, poor customer service. Thumbs down.

I cannot reach anyone by email, contact form, or phone number to address the problem with my order. When I ordered the item, the process never allowed me to upload the photo I wanted to use, and I emailed them immediately upon sale finalization and included the photo I wanted to use. Many days later, I still have not been contacted by them. The item ordered was a memorial photo for a friend's dogs and will ship as a blank canvas to her unless they fix this order. This was supposed to be a surprise and a comfort. Instead, it's a hassle and salt in an open wound for the recipient and an extreme aggravation for me. Not being reachable by any of the methods listed is incredibly shady and feels very fly-by-night. I'm so frustrated and disappointed.

Ordered October 23rd. Still have not received. I have ordered 2 in the past which had arrived on time. Very disappointed as a returning customer.

If I could give zero stars, I would! Ordered 2 kits on 11/12- one arrived absolutely wrinkled and unusable on 12/2. The other one still has not arrived (it was supposed to be a Christmas gift) and the company is next to impossible to contact. The couple of emails I have received back from them just keep asking for my order number and a pic of the kit I did receive, but no resolution and no credit on the money I wasted. I am contacting my credit card company next- Paintly is a total scam!!!

I suspect Paintly are scammers despite their fancy website. I paid £35 for a kit at beginning of December and there’s been no contact since. Their email address and automated “help” assistant get you nowhere. Upon further investigation a lot of other people have been scammed as well. My advice is avoid them or be prepared to lose money

I never recieved my package and they are impossible to reach. I would never order from here again and do not recommend to anyone. Terrible over should be taken down.

Ordered one of their products to paint in 5 weeks ago. Still nothing and they won’t answer my emails, such a scam. Don’t bother buying from here, not sure if I’ll get my money back. They don’t send any other emails regarding your order after purchase. I do not advise anyone to buy from here.