paintlyshop.comReviews of paintlyshop.com

Did not honor their BOGO deal. STAY AWAY

Scam. Sent me two incorrect photo canvas and wouldn’t refund me.

Ordered with the BOGO free offer and they only sent one print. Took months of back and forth and they refused to send the other one. An absolute rip-off and would NEVER recommend this company.

They didn't ship all my products (and the one that was shipped arrived very late), and after months of trying to resolve via customer support (who have been extremely slow), have now been told that their records indicate that everything was shipped correctly so if I want the missing items then I will need to place a new order.

Bought a buy one get one free print and they decided to only send me 1 print and refused to resolve the issue and send me the second. Avoid!

Worst experience with online shopping so far. I accidentally entered wrong email when submitting order. Immediately, I send an email on their support email address with all necessary information like correct email and order number (screenshot of order no). As a reasonable person, I waited few days. Checked my inbox, promotion and spam but nothing. Send another email to the original one but same thing happened I.e. no response. I have been calling on international number but with no luck. This is very frustrating as it difficult to check anything about my order because no invoice was send and can’t track order. This is poor service and I wouldn’t recommend anyone from my experience not even as a last resort. Hope after reading this review, they might reach out to me and help others.

Straight up scam

Non responsive, customer service number never gets answered if you even get a ring (half the time it didn’t even go through) and good luck trying to get an email response. You’ll get a robot saying all concerns must go through their chat, which is itself just a robot. I was not impressed with quality, although this is not an item I purchased for myself. I did not get the item I purchased. This is a Chinese company and all the items are shipped by ‘Yan Wen’. Don’t waste your time- you’ll regret ever dealing with them