Jess H.
DO NOT BUY!!!!!!
DO NOT BUY!!!!!! Absolutely horrendous to deal with. I'm pretty certain Alex is not who he/she says they are. I paid for a canvas and some replacement paints for a previous canvas and the whole process from start to finish has been awful. Firstly "Alex" advised me to buy a £6 gift card which covers the replacement paints. I placed this order as well as a new canvas on 29th March. I got a confirmation email and was told I'd receive a tracking number is a subsequent email. No further emails were forthcoming. There is no number on the website, only one email address orders@. I emailed this after a few weeks asking if my order had been sent. No response. Then again asking where my tracking number was. No response. After 5 weeks I sent a threatening email. No response. Then I contacted the Australian Chambers of Commerce (as this is where the business is registered) and sought their help. They advised me to send a standard letter, which I did. I got a response after nearly 6 weeks saying the shipping was delayed because of Covid. No apologies. Nothing. I asked again what was sent and if I'd get my full order. No response. Today my canvas arrived but no replacement paints! Interestingly it said the Chinese supplier on the parcel so I've googled them and contacted them. I paid almost £35 for everything when I could buy them direct from the Supplier in China for $2. So yes I'd say this is a scam and they don't care at all. Absolutely disgusting service. I doubt I will get my replacement paints but I'm grateful I have something for my money. So my next move is to report them to the Australian Chambers of Commerce and also to their supplier. Paintbynumbers.co your time is up for scamming people. Get a proper job!!!