PaintbynumbersReviews of paintbynumbers.co

Being somewhat of a long time user of Paint by Numbers, for the first time I am becoming dissatisfied with your acrylic paint. More than a couple of times the consistency has become unmanageable. It seems to start as soon as it’s opened. Overly thick - no flow ability. Having read the instructions re. adding drops of water. Limited success. Any help will be appreciated.

Love the product but worst EVER customer service. If I EVER receive my order which was charged to my visa almost a month ago, I will not use this company again for this reason.

Avoid this company like the plague ! I ordered a painting in January to keep me busy during lockdown. It never came in the time slot of 12-30 days and then I discovered that the company is based in Australia and the paintings are sent out from China !!I It's taken eight weeks and PayPal stepping in to actually receive my painting and I doubt very much if there is enough paint to complete it. The weather is improving now so I don't want to sit in painting so it's going to be some months before I start it and then it will be too late to complain if there isn't enough paint. Also , you get no instructions whatsoever , just a four inch picture. ! Are you supposed to blend colours that adjoin or what ? Mine was intended as a present but arrived a month too late so I shall have to keep it for myself to do. If I can ! This is an update to my review above. This company has an amazing choice of paintings and as long as you are in no rush , then buy from them , but expect up to 8 weeks delivery. There are UK suppliers that get to you in less than a week which is a bonus but not the amount of choice. I have upped my star rating from one to two.

I ordered 2 canvases from Paint By Numbers. The tracking number was sent immediately and as it was being shipped from China, I knew it would take awhile to arrive. Contacted Paint By Numbers 2 months later to ask if I would receive them soon, Alexandra explains I would receive them shortly. Not recieved for another month, emailed again requesting a refund. Was told second set of canvases would be posted out urgently, no mention of a refund. Finally got an email from Alexandra 6 months after first purchasing the canvases saying they were at the post office and ready to collect. Now I have recieved the canvases they appear to be good quality canvases, not sure about the quality of the paints as I have not opened them yet. Very disappointed about the length of time i had to wait, as I was looking forward to painting the canvases several months ago!