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Paintbynumbers (paintbynumbers.co) has 91 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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E. G.
Outstanding customer service. Order did take over 2 months and tracking info was not up to date, but every inquiry was answered promptly and in great detail. Product was high quality and would order again when pandemic subsides.
Carmen
I ordered a kit almost two weeks ago by now. I emailed them several times and got no response. Do not trust this website!
Cherie D.
Scam. I ordered May 7th, had to request the tracking number, same as everyone here. As of June 29 it is still "packed for picking up". Asked for a refund and was told that they would just send another set. Almost 2 weeks later I still have not received a tracking number for the second set. I'm hoping to get a chargeback. Don't bother with this company.
Anna
Painting took almost two months to arrive, but customer service was great. Will try out the painting later on.
Mary L.
Customer service is non existent. I recieved my custom PBN, it was so hideous I couldn't finish it. Faces were orange, background colors were nothing like original, and as referred to...no customer service, no email. SCAM...
Lexi
Do not order from this company. I was very excited to order a product from this website and did so over 80 days ago. The product still has not reached me and after reading the website, it states i am entitled to a full refund after 40 days. While i do understand the global situation and shipping is quite delayed right now, since it has now been over TWICE the stated time frame it seems like a fair request to get a refund. Customer service has been very quick to reply to me however has refused to offer a refund, and have only offered a second painting if the product doesn't arrive after 12 full weeks (expected in less than six). The refund guarantee stated on the website is clearly not adhered to, there seems to be no guarantee you will get your product at all, or be compensated in any other way for the company failing to follow through on what you purchased, and I would not recommend ordering from this business if any of these things are important to you. They also filter and do not post ANY negative reviews to their webpage.
Jen
SCAM. I ordered may 2nd, received an email May 4th saying it was on the way and theyd send me a shipping number soon, and they havent. I emailed the company to attempt to cancel my order, they sent me a packing label and told me it should be here by August 10th. Unacceptable. Im very sure ill never see the paintings. Save yourself the money and never buy from them
CL
I ordered my kit on 01Apr20, and was given a tracking number. When I emailed to ask about my order, Alex replied to say i would receive my kit by 14May20, but now I still have not receive it. I followed the tracking number, but the status still shows "Packed for picking up" since end end Apr when i last checked. Up until now i have not received a reply of my order. Very upset and disappointed. I wished I had come across this review page prior to ordering. Wasted $35USD.
