customer
I've had a terrible experience with…
I've had a terrible experience with this site. I've received rude and accusatory emails accusing me of using a VPN or proxy and logging on to the site from different countries within the space of one minute of each other! No other site has ever accused me of this before. Absolutely no support to help me deal with what is clearly a technical problem (unless I can travel between countries in one minute!) and no consideration of the concerns I raised with you that I am not logging on from different countries and I have never downloaded a VPN or proxy (wouldn't even know how!) Lo and behold I read your reviews and other users report the same concerns. I've now been informed that my account has been permanently closed, which means that money I have earned is now being withheld from me.
Response from PaidViewpointApr 20, 2026
Thank you for taking the time to share your experience. We’re genuinely sorry to hear how frustrating this situation has been for you, and we understand how concerning it feels to receive alerts that don’t match your own activity. To provide some context, our security system automatically flags account activity that appears to be inconsistent or high‑risk, such as rapid logins that register from different geographic locations. These alerts are generated by automated tools designed to protect both users and our platform, and they are not personal accusations or assumptions about intent. We recognize, however, that technical factors outside a user’s control can sometimes contribute to these flags, and we regret if our communication did not adequately acknowledge or explain that. Account closures are never taken lightly and are made only after reviewing the data available to us in line with our Terms and Rewards Rules. As disclosed in those rules, when an account is permanently closed, any rewards associated with that account are typically canceled and unavailable for redemption. That said, we would still like to encourage you to reach out to our support team directly so we can review your account details and confirm whether there are any remaining funds or non‑reward balances that may be eligible to be cashed out. We want to ensure everything has been handled correctly and transparently. If you’re willing, please contact us at [email protected] with your account information, and a member of our team will be happy to assist further. We appreciate you raising these concerns and are sorry that this experience did not meet your expectations.



