Patricia J.
Just be warned
Just be warned, you will spend a lot of time doing surveys and then when the time comes to cash out, you won't be able to. They require you to wait for a text or call for a code and then they never send it. If you want to change your phone number to a land line or even another mobile phone number because something's not working, they then freeze your account for a ridiculous amount of time....180 days, or you can just forfeit your cash altogether. By the time you get paid, if ever, you won't care any more. And of course, there's no one available to contact when you need help. You can write a ticket and then maybe 2 or 3 "business days" someone will answer. I spent a lot of time doing those surveys and now cannot cash out. Do not waste your time, there are far better sites. This one is a ripoff. UPDATE in reply to your reply: You need to change your policy about freezing the cashout. It is unethical and cruel, regardless of what you have or don't have in your terms. I am making a complaint to Michigan's Attorney General. There are many other survey sites, and I have never seen ONE of them give anyone such a hassle just to cashout. Security matters are handled when the person creates their account. You know very well that hardly anyone reads all of the pages of small print outlining terms and conditions like the ones you have, and you also know, or should know, that yours are very unusual. If you look through the reviews here, you can plainly see that I am not the first person to complain about your "policy", so I'm sure they've had a similar experience to mine, which means you have saved a lot of money that you owed people and never paid. If you really wanted to be transparent, you'd warn people in large print. Terms and conditions or not, YOU NEED TO CHANGE YOUR POLICY because it is ridiculous and there's no reason why people should have to jump through this many hoops in order to cash out after they've done the work. Either there was something wrong with my phone or with the network, and you made no effort whatsoever to accommodate me or to pay what you owed. As for my "threat" of a bad review, it wasn't a threat. It was a promise. And so here it is. This is a lousy way to treat people, regardless of your screenshots, and you know it. For a company that brought in nine million in revenue for 2025, you'd think it would be easy to pay a 71 year old retiree her $15.59. You ought to be ashamed of yourself. UPDATE: Finally, I did get through to them, after I got a new phone and tried again. But this was after I actually purchased a new smart phone...I requested a call, and got a phone call with the code. So now I am waiting for payment and I'll give them credit for that if I receive it. However, their support is awful and I did go to the Michigan AG because it should NOT be this hard just to cash out. Things could have been handled a lot better the first time I tried, and to freeze the account for 180 days is ridiculous.
Response from PaidViewpointMar 3, 2025
Hi Patricia, As we’ve explained in multiple tickets, our senior support team is unavailable on evenings and weekends, and a 24-48 hour response time is reasonable. We also provided a screenshot showing the multiple texts and messages sent to validate your phone. Our Freeze/Burn policy is clearly outlined in our Terms of Service, Reward Rules, and FAQs. While sometimes we offer exceptions to this policy, we cannot do so when accompanied by the threat of a negative review.



