Mark S.
Avoid Pagani Design at all costs !
Pagani Design Customer Service Review ⭐ 1/5 **Extremely disappointing customer service from Pagani Design.** Unfortunately, my experience with Pagani Design has been let down badly by their customer service. What should have been a straightforward issue turned into a frustrating and time-consuming experience, with poor communication and little sense of urgency or willingness to resolve the problem. The biggest disappointment was not necessarily the original issue, which was a watch delivered damaged, but the way it was handled. Responses were slow, inconsistent & unhelpful and I was left feeling that my concerns were not being taken seriously. When you purchase a product from a company, you expect reasonable support if something goes wrong — unfortunately, that was not my experience here. After two attempts to return the damaged watch to Germany from the UK The watch is now being 'returned to sender' because Pagani are not paying the import tax due (Apprx 3 Euros) after multiple payment requests from the courier. This situation has been dragging on since 19/06/26....It is now September 2026 which is completely unacceptable ! I am now currently £150.00 out of pocket for a watch that originally cost £98.00 and I am going to be left with a watch that is damaged ! I would strongly recommend that Pagani Design improve its after-sales support and communication with customers. A good product means very little if customers are left struggling when they need assistance. Based on my experience, I cannot recommend that anyone in the market for a new watch do not use Pagani Design for their extremely poor ( non existant) customer service.