Pagani DesignReviews of pagani.design

There isn't a star rating low enough for this company, avoid at all cost. You run a high risk of not receiving your watch and not receiving a refund

Ho ordinato orologio e alcuni accessori. All arrivo del pacco dopo una decina di giorni l’orologio una volta messo al polso risulta con movimento rotto. (È un automatico) provo a tenerlo una giornata perché si ricarichi ma nulla. Cerco di mettermi in contatto con il servizio clienti chiedendo un cambio e un reso. Spoiler, nessuna etichetta di reso mai arrivata , centinaia di mail dove mi viene chiesto di mandare foto video dell orologio e poi mai più ricevuta una risposta. Contestazione formale, alla quale mi chiedono di non rispondere più .. ad oggi sono passate 3 settimane, oltre ad ingannarmi i soldi , anche la bugia di dire che hanno preso in carico la richiesta. Ad oggi hanno addirittura smesso di rispondere. Non vi fidate, sono veramente pessimi nel modo più assoluto! Allegherei gli screen delle mail per farli rendere conto della loro serietà ..

Be very caution: ⚠️ REVIEW: Misleading advertising, hidden customs fees, and refusal of refund. DO NOT RECOMMEND! Deceptive sales practices and total disregard for European Union regulations. The Pagani Design (Pagani Watches) store and website use false information and tricks to deceive customers. At the time of purchase, they explicitly guarantee that shipping to European Union countries is handled from a warehouse within the EU to avoid any customs duties. However, this is completely false. They shipped my order directly from China. Due to this deceptive and misleading information, the package is now held at customs, and I am being forced to pay huge customs fees that should never have applied. To make matters worse, their customer support is unacceptable: 1. They refuse to issue an immediate refund, even though the mistake was entirely theirs for lying about the shipping origin. 2. They claim they will "analyze the refund" but refuse to take any responsibility for the customs fees caused by their own deception. 3. They are trying to hold onto both my money and the products simultaneously. This company does not comply with fair trade regulations and openly violates EU consumer protection rights by attracting customers through misleading advertising. If you live in Europe, do not buy from them unless you want to deal with endless headaches and pay double the price in hidden taxes. A shameful service.

Avoid Avoid Avoid - Pagani Design is a scam. Do not water your money or time as they will not provide returns details even if you contact them in time as I did. Their watches are substandard and dangerous due to sharp edges on bracelets. Clearly, of concern as a parent as I do not want my son to be harmed due to PD poor quality watches. I emailed PD in time yet they have not provided details for the return. As a lawyer I am more than happy to deal with PD in an appropriate manner. I will happily assist other disgruntled buyers free of charge to complain and gain legal redress. To provide some perspective and evidence that I did in fact engage with these scammers I will add my latest email to PD which includes the only response from PD; reassuring me that my complaint and request for a refund will be prioritised. lol. Jokers. RETURN DUE TO SAFETY CONCERNS LEGAL NOTICE I have previously emailed on four occasions and have not received any response to help return the faulty watch. Ari simply sent one email and stated “ I’m really sorry you’ve had to chase this. I’m going to flag your case so it gets the attention it deserves, since you’re requesting a free returns label and a full refund based on safety concerns for your order.” However, I have heard nothing since. The watch is of poor quality and likely to cause cuts to the wrist if worn due to sharp edges. Other watches with similar poor quality dangerous straps should not be sold by PD. Kindly provide a free returns label to resolve the issue without further delay. In the past I have purchased PD watches on several occasions for my son. I ordered the above watch and must ask for a full refund. The watch has quite sharp edges and may cause physical harm to the wrist if worn. It is a dangerous and may cut my son’s wrist. The watch is in the condition as sent and unworn and I agree to return the original box etc. kindly provide returns details for the UK. As a past customer I would expect a free returns package. I will retain photos to show the item is in the same condition as sent. I look forward to your early response and returns package as my previous emails have been ignored. I must say that if you fail to respond in a timely manner and provide the free returns label and follow up with a full refund I will exercise my right to publicise my bad experience online. I do not receive your response and details as requested within 24 hours I will complete the review accordingly. I will keep the review factually correct and I am sure anyone thinking of buying from PD will no doubt think twice. As a lawyer I will retain my legal rights to seek legal redress. PD ought to provide a full and unequivocal apology for the delay, provide a free returns pack and a full refund. Asad ….LLM Solicitor & Commercial Mediator Private & Confidential On 6 Oct 2026, at 1:25 am, PD wrote:  Hi Asad, I’m really sorry you’ve had to chase this. I’m going to flag your case so it gets the attention it deserves, since you’re requesting a free returns label and a full refund based on safety concerns for your order. Here’s how the return and refund coverage works: you can request a return within 14 calendar days of delivery. Return shipping costs are covered by the customer unless the return is due to a confirmed manufacturing defect, in which case Pagani Design covers the cost. For refunds, once your return is received and inspected, processing can take up to 10 business days after the item is received, and the refund may take an additional 3 to 5 business days to show up on the original payment method. Also, if your watch arrived faulty, damaged, or it’s not the item you ordered, you should contact them within 72 hours of delivery with your order number and clear photos so they can arrange a free replacement or full refund and cover shipping both ways. To move this forward properly, I’m escalating your request tied to order #47850037623 so the team can review the safety concern and advise on the correct next steps for your return and refund. Ari | Customer Support Specialist Pagani Design Official Store Email: Website: 3-Year Warranty ● Exclusive Support ● Quality and Authenticity Guaranteed

Duped. Receive the watch and decided to return so contacted the advice email and the automated message to confirmed I was unable to return the watch because we'd had it 14 days we'd had the watch one day we had just received it my young duped completely warning to all buyers it might say you can return your goods but when you try it's only an automated email which keeps providing the same response. buyer's y beware do not use this company

Watch not working. Unable to handle after sales service. Informed me they cant trace my order ! They need to search manually!!

Acquisto un PD1888 con ordine #47850022055; serie limitata cassa numero769/1000. Dopo pochi mesi iniziano grossi problemi di precisione, 4 miniti al giorno. A volte fa salti di 2 ore; corona dura e problemi con la regolazione oraria. Apro un claim in garanzia, invio foto e video richisti. Ottengo risposte vaghe.Insisto proponendo di inviare l'orologio ad un service autorizzato e farmi carico della spesa di revisione. La proposta finale è rimpiazzare l'orologio con uno non numerato. Pessima esperienza, da evitare assolutamente

Pagani Design Customer Service Review ⭐ 1/5 **Extremely disappointing customer service from Pagani Design.** Unfortunately, my experience with Pagani Design has been let down badly by their customer service. What should have been a straightforward issue turned into a frustrating and time-consuming experience, with poor communication and little sense of urgency or willingness to resolve the problem. The biggest disappointment was not necessarily the original issue, which was a watch delivered damaged, but the way it was handled. Responses were slow, inconsistent & unhelpful and I was left feeling that my concerns were not being taken seriously. When you purchase a product from a company, you expect reasonable support if something goes wrong — unfortunately, that was not my experience here. After two attempts to return the damaged watch to Germany from the UK The watch is now being 'returned to sender' because Pagani are not paying the import tax due (Apprx 3 Euros) after multiple payment requests from the courier. This situation has been dragging on since 19/06/26....It is now September 2026 which is completely unacceptable ! I am now currently £150.00 out of pocket for a watch that originally cost £98.00 and I am going to be left with a watch that is damaged ! I would strongly recommend that Pagani Design improve its after-sales support and communication with customers. A good product means very little if customers are left struggling when they need assistance. Based on my experience, I cannot recommend that anyone in the market for a new watch do not use Pagani Design for their extremely poor ( non existant) customer service.