PacsafeReviews of pacsafe.com

Delivery company they use for my order was UPS. I had a message to say item delivered, when it was not. The delivery note attached to the email advised it was delivered to another village, not to mine, and someone I had never heard of signed for it. No response from Pacsafe customer services whatsoever to tell me where my package was. The UPS website totally useless. Only due to the suggestion of a friend did I drive to the village specified to check to see if the UPS parcel had been taken to a shop I had never visited. I found my parcel abandoned there. The bag itself is fine. My recommendation if you want to buy, is to do the research on the Pacsafe website, but buy through another source eg ebay!

I ordered 2 items. Only one was delivered. I have sent 2 emails to their customer service address explaining what happened and did not receive any follow up.

I can’t understand the poor reviews on here. I’ve ordered from them twice and had nothing but superb customer service from them. Their bags are brilliant. Great quality and we felt much safer travelling with them I’ve also had their bags from Amazon for about the same price

Order not delivered, simply can’t get hold of them. No response to any method of contact. Took payment though.

Quick delivery, products made with high quality material and their customer service is second to none. Would recommend for anyone looking to keep their belongings safe whilst traveling.

Online ordering from their website has terrible customer service. Many calls and email to get a response from them. 1 wk before Xmas. Never recommending

It was my second order there. First order: There was no return label in the parcel, so I applied for one online. They needed days to “approve my return” and send me a label. After it took them weeks to refund my order (I didn’t even receive a confirmation email when my parcel arrived), I had to contact customer service. Second order: This time, they directly approved my return. So I sent it back to them, and they received it 2 weeks ago. I didn’t even get a confirmation by mail. So I, again, asked the customer service for my refund. The answer was “I’m sorry for the delay, our warehouse put your return in quarantine (???) and we had to find out why. Your articles are now refunded.” When I ordered, the items arrived pretty fast, but when you return something, be prepared to wait weeks for your money.

Great. Surprised at reviews re customer service as I emailed and got a reply within hours, product arrived within 2 days. Lovely little travel bag.