PacsafeReviews of pacsafe.com

I purchased a backpack from here and it was excellent quality, fast delivery and unique features

You've got to listen to the reviews here. Theft-proof is ironic when this company themselves are thieves. The quality is shockingly bad, especially for the price. The zip is terrible quality. The customer service is lacking. I tried to post my honest review on the product page, and surprise surprise they only allow the positive reviews. This is a scam company, you should avoid them.

The UK customer service team is the worst I have ever dealt with. They only respond if you start writing reviews or contacting them on social media, they promised return postage and it took them 8 days of not refunding postage before they announced they were keeping it and were deeply rude. I beg you do yourselves a favour and DO NOT ORDER FROM THEM! They have increased the prices to such a level to convince you it's high quality - it is not, it is the worst quality bag I have ever seen. I've never ever had a zip break off on the first day of use. My original review: Really shocked. Spent £129 on the Citysafe CX ECONYL Anti-theft backpack tote, and the front zip broke completely off on the first day I used it outside the house! Theft-proof?! it's not even extremely basic use-proof. I really expected a response today after requesting assistance yesterday, but nothing yet, so I will keep waiting for an explanation and my refund. I genuinely wouldn't even expect construction that awful from a cheap bag off a market stall, let alone one that cost me £129!! I was paying for the quality and peace of mind. The first day! Really hoping they respond soon as this is extremely below expectation. If I sold a product this poor, I would be embarrassed and reply to the customer right away. The zip actually looks a bit worn like they have sold me something that was sent back by someone else. Update: They finally got back in touch and were so rude and awkward, they have also stolen the £3.80 return postage for the broken product from me. Theft-proof?! They are thieves. I've never dealt with such an awful company.

Purchased a z100 Was an awesome wallet, until the zipper broke just under a year. Cannot find the receipt . Its supposed to be a pick pocket proof zipper... Its Not pick pocket proof when the zipper falls of into the abyss and now it doesn't close.

Pacsafe and its customer service team are stupendous. My partner and I ordered several masks from them, and they were perfect. We ordered another round of masks that are currently coming in the mail. I realized late that I put the incorrect mailing address, and the team responded quickly and changed it nearly immediately. I would recommend this company, their products, and their customer service to anyone willing to listen!