PacsafeReviews of pacsafe.com

My purse zipper looks like it oxidized. It’s all bumpy and won’t work. Loved it when it was new, but I pulled it out of the closet to use again and it’s not usable.

Delivery company they use for my order was UPS. I had a message to say item delivered, when it was not. The delivery note attached to the email advised it was delivered to another village, not to mine, and someone I had never heard of signed for it. No response from Pacsafe customer services whatsoever to tell me where my package was. The UPS website totally useless. Only due to the suggestion of a friend did I drive to the village specified to check to see if the UPS parcel had been taken to a shop I had never visited. I found my parcel abandoned there. The bag itself is fine. My recommendation if you want to buy, is to do the research on the Pacsafe website, but buy through another source eg ebay!

Online ordering from their website has terrible customer service. Many calls and email to get a response from them. 1 wk before Xmas. Never recommending

It was my second order there. First order: There was no return label in the parcel, so I applied for one online. They needed days to “approve my return” and send me a label. After it took them weeks to refund my order (I didn’t even receive a confirmation email when my parcel arrived), I had to contact customer service. Second order: This time, they directly approved my return. So I sent it back to them, and they received it 2 weeks ago. I didn’t even get a confirmation by mail. So I, again, asked the customer service for my refund. The answer was “I’m sorry for the delay, our warehouse put your return in quarantine (???) and we had to find out why. Your articles are now refunded.” When I ordered, the items arrived pretty fast, but when you return something, be prepared to wait weeks for your money.