Website with programming errors. Be careful . Prices may change during checkout. Items in your shopping cart will change in price because they regularly correct their website prices. In my case an item went from €150 to €299. They do not want to help you through customer service and hide behind the rule that it is their full right to apply price changes, even to items already in the shopping cart.Unbelievable!
Response from PacsafeFeb 6, 2025
Hi Jurgen,
Thank you for taking the time to share your feedback. We understand how frustrating it can be to experience a price change during checkout.
To clarify, our Terms and Conditions did mention the end-of-season sale end date and time (11:59 p.m. CET on January 26, 2025), and the offer applies only to completed customer orders made within the end-of-season sale period. The price was automatically changed back to full price once the sale ended.
As a token of our appreciation for your feedback, our customer service team provided you with a 20% discount code on January 27. We hope this helps improve your experience. Additionally, we are actively working on making these clauses more explicit and adding a countdown timer to clearly indicate the end of sale campaigns in future.
We genuinely value your input and are committed to improving our services. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to contact us directly at [email protected].
Thank you very much.
MV
Mark V.
First Class Customer Service
Kate and the team at Pacsafe always put their customers first. Last year I called about an issue with delivery (Not there fault, thanks Yodel) They resent it with Royal Mail and was in hand within 24 Hours. I called again towards the end of last year to ask for help with a surprise for my partner, when she opened it at Christmas she was over the moon and now a Pacsafe convert. Just spoke to Kate again for some advise and now I have another sling bag on its way to me at a very reasonable price. Thank you and of course I will be back for more later this year.
TH
Theo
Bought their RFIDsafe™ RFID blocking…
Bought their RFIDsafe™ RFID blocking trifold wallet. Very impressed, exactly the format and style I was after. Quick delivery to Spain.
MR
Maureen R.
These bags are too expensive for what…
These bags are too expensive for what they actually are! The zip in mine broke and had to get a replacement; it’s now looking to be breaking again. I’d say, the bags are really overrated by the company but in fact are not worth the money. There are other less expensive options out there.
Customer service in the UK led by Brad, who directs UK is condescending. They go back on their word, to replace bags, if faulty. Not good at all.
TA
Tan
Great item, fast delivery
Bought the Pacsafe Vibe 150 pack for travels. it's also good for EDC. Order placed on the 17th of Sep and I was surprised to receive it so soon on the 19th of Sep. Item is as described, delivery was fast and the overall experience is great. Hope they will make it in more colours.
AG
Agnes
Great product and excellent customer…
Great product and excellent customer service. I have purchased the crossbody bag in preparation for holiday in Spain. Just few days before departure I have realised that the safety pin was missing. I gave messaged Pacsafe but also read FAQ and quickly ordered another bag with next day delivery. Bag came before midday and all complete. The response and help from Pacsafe was excellent. Highly recommend and the bag was brilliant to wear too. Many thanks 😊
DS
Di S.
After a lot of research I kept coming…
After a lot of research I kept coming back to Pacsafe Citysafe CX Anti-Theft Backpack because it was stylish and practical. Now that I’ve used it everyday riding to work I can attest to its awesomeness. It opens at the top like an old school medical bag which I love because it’s…. practical. I can fit my lunch in glass container, pair of ankle boots, blazer, pants and top without fuss and a laptop. Seriously, what more do you want? The zips are lockable, it’s rain resistant. Get it now. It’ll make you happy.
EL
Elizabeth
Absolutely *amazing* bags ,..
Having twice been with someone who was a victim of pickpocketing from bags I'm now really nervous about using any bags - but these Pacsafe bags are absolutely *amazing*!
You may think you can be safe by using a cross-body bag, keeping it zipped up/close to your body, holding it so you have hold of the strap with your arm covering the zip. I was standing directly opposite a friend doing exactly this when I saw her face become very startled; getting concerned I looked at her and my eyes rested on her hand clutching her bag. Except there I saw *two* hands next to each other ... her hand clutching the strap and another hand disappearing into her now unzipped bag. It was like watching street magic - there appeared to be no-one around us at all, yet there was this second hand! The hand withdrew her purse and disappeared. It happened in *split* seconds - like watching magic; there was no time to take it in, and no-one could be seen (we later learned they crouch down behind you and then palm the stolen items off to people who walk away directly behind you in the opposite direction so no-one is seen). It was a really distressing incident, but at the same time became fascinating on a 'how did they do that?' basis. Now wary, on the same holiday I took to wearing a cross-body bag and wearing it under my coat - a tribe of children with a lady suddenly ran through our group like little rats forcefully banging into us all and I suddenly realised the kids were going through pockets and trying to grab bags. On raising an alarm the lady shouted apologies and something about excited children but it was obviously set up like Fagin/Oliver Twist. In a restaurant, I saw a lady get up from a table in a normal way and leave but on the way out bent down not breaking stride and picking up someone else's bag from the floor as she went past - as I shouted she dropped the bag and ran. And it didn't end there: seeing something from the corner of her eye, my sister looked down to see a woman on all fours by her bag. At first she thought she'd fallen, but then realised her bag was now unzipped and this woman was just about to go through it. All these incidents have now made me incredibly nervous about using any types of bags ... but then I found Pacsafe.
Firstly, they're made from repurposed fishing nets/plastic bottles - what's not to love. They are slash and cut proof, so no cutting through straps/cutting the bag open. I purchased the CX anti-theft mini and the design is amazing:
- the two zip heads closing the top of the bag firstly interlock/fasten together.
- the zip heads are then secured by a metal 'Roobar' that passes through the zip heads making it impossible to open them without going to a lot of trouble.
- the double handles are secured with a press-stud tie; meaning even if someone did manage to fiddle all the above open without you feeling anything they also need to undo this press stud before they can comfortably remove anything from the bag,
Very impressive! And it doesn't stop there.
I've always known a secret to not getting your bag lifted from the floor was to put the leg of your chair through the strap; then when you're sitting down it's difficult to grab it. But not impossible - if you bang into the chair and unseat someone enough it's easy to slip the bag away whilst all the apologies happen. Depending on the chair, not so with Pacsafe: the bag has a secure/locking hook that enables you to feed the strap more securely to certain chairs. That means the thief would have to steal the entire chair as well as your bag in the 'chair nudge' scam.
But the security still doesn't stop there. The bag is also RFID secure and so protects any of your cards or passport data.
No bag can ever be entirely safe, but from the experiences I've been unfortunate to see this bag goes a long way towards making you the less attractive 'mark' in a crowd. I absolutely love these bags and they've gone a long way to reducing anxiety/paranoia when in high risk areas. Thank you for great design, Pacsafe, and for manufacturing and shipping in products that have consideration for the environment!