Pack Up + Go Reviews | Read Customer Reviews of packupgo.com

Pack Up + GoReviews of packupgo.com

4.7661 reviews
Activities & Tours
PO Box 3707, Pittsburgh, Pennsylvania

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Pack Up + Go

About Pack Up + Go

We plan curated vacations around the US. The catch? Your destination is a surprise until the day you depart! Complete our Pre-Trip Survey to select your mode of transportation, share your travel history + interests, and choose your budget. Then, sit back + relax. We take it from there! We'll book your whole trip, but won't tell you where you're going.One week before departure, we send an email with your destination's weather forecast and a packing list. Then, you'll receive your Surprise Envelope in the mail. On the day of departure, open your envelope to reveal your destination, and Pack Up + Go! We have 24/7 in-house traveler support in case you need anything before, during, or after your surprise vacation.Where will you explore next? Embrace spontaneity + the unknown on a mystery trip!See why over 43,000 travelers have trusted Pack Up + Go to plan their surprise getaways since 2016.

Pack Up + Go (packupgo.com) has 661 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: packupgo.com
Website: packupgo.com
Category: Activities & Tours
Location: Pittsburgh, Pennsylvania
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Pack Up + Go reviews

661 approved reviews, newest moderated first

Stephane
Apr 17, 2024
Great concept
Great concept. But we've booked 3 times. 2 out of 3 times it seems that no one really took the time to read what we wanted for our vacation. It was completely off.
Response from Pack Up + GoApr 17, 2024
We're sorry to hear that this is how a few of your Trips have left you feeling. We understand your frustration and want to assure you that we take your feedback seriously. We know our Customer Experience Team tried to rectify these pain points while you were on these Trips but if there's anything else you'd like to discuss or if you have further concerns, please don't hesitate to reach out to a member of our team. We're here to help!
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William
Apr 17, 2024
Such a great experience
Pack up and Go did such a wonderful job on our trip. They sent us to Chicago, put us up in the corner room of a great hotel in the loop (we selected lodging as a priority on our survey). They made our dinner reservations each night, including quintessential Chicago spots and one reservation at the chefs counter of a highly sought after restaurant. Each was different and amazing. They set us up with a good tour which was also awesome. We loved not having to plan anything. They booked enough but still gave us enough recommendations to put our own twist on the trip based on how we were feeling on the day. Start to finish this was 100% what we needed. We will be doing this again!
Response from Pack Up + GoApr 17, 2024
Thank you so much for all your positive feedback! We're so happy we were able to take the planning off your hands + bring you an exciting Surprise Trip! We love to still give you some free time to explore your Surprise Destination, so we're happy to hear that you were use our Recommendations! We look forward to planning another Trip for you in the future!
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Lori
Apr 17, 2024
Stress-Free Holiday Planning
It was great to leave the planning to someone else. All of the recommendations were aligned with our interests. We had a great time and all the planning done by Pack Up + Go made it stress-free.
Response from Pack Up + GoApr 17, 2024
Thank you for your positive review on your Pack Up + Go Surprise Trip! We aim to take away the stress + leave you with a perfectly tailored to you Trip! Hopefully many more adventures together in the future!
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customer
Apr 1, 2024
We had a wonderful time on our Pack Up…
We had a wonderful time on our Pack Up & Go Trip! The travel logistics were clear and issue-free, and the list of things to do in our city was packed with great ideas! We did have some trouble with our dinner reservations (one was made for the wrong date, and one wasn't made at all), but when we reached out to the company they made it right by helping us find a new restaurant and providing a gift card to cover our bill. I'd whole-heartedly recommend using Pack Up & Go!
Response from Pack Up + GoApr 1, 2024
Thank you so much for sharing your positive experience with Pack Up + Go! We're happy to hear that our team was able to fix the dinner reservation bumps + everything else was smooth sailing! We hope we're lucky enough to plan another Surprise Trip for you in the future!
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Amy
Mar 30, 2024
Kansas City …
Amazing activity selectionn great food recommendations and very nice hotel with top notch staff and cleaning protacalls. It was nice to go somewhere I probably would not have picked on my own.
Response from Pack Up + GoMar 30, 2024
We are so happy to hear you enjoyed your Trip! We love when people get to experience new places + have new adventures. We can't wait to book with you again!
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Patrick
Mar 27, 2024
It was great experience by not planning…
It was great experience by not planning anything yourself. I like all the planning that Pack up and go did for us.
Response from Pack Up + GoMar 27, 2024
Thank you for sharing your positive experience! We are thrilled to hear that you enjoyed the stress-free planning process with Pack Up and Go. We take pride in creating memorable and seamless travel experiences for our customers, and we are delighted to know that we met your expectations. We hope to have the opportunity to surprise and delight you again in the future.
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Laura S.
Mar 27, 2024
Nashville
The pre-planned activities they gave us were truly amazing!!! Everything they planned from the activities to the dinner reservations were phenomenal! We will be using pack up and go again in the future!!
Response from Pack Up + GoMar 27, 2024
Thank you so much for the glowing review! We are thrilled to hear that you enjoyed the pre-planned activities and dinner reservations we arranged for you. It makes us so happy to know that we contributed to making your trip phenomenal. We would be honored to have the opportunity to plan another unforgettable adventure for you in the future. Thank you for choosing Pack Up and Go!
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Kerry
Mar 27, 2024
The whole trip was so well organized
The whole trip was so well organized. This made it easy especially for first time travelers. There was NO skimping on quality, our hotel was great, activities way above expectations. More than got our money's worth.
Response from Pack Up + GoMar 27, 2024
Thank you so much for your kind words! We are thrilled to hear that you enjoyed your trip and that everything was well-organized. We strive to provide top-notch experiences for all of our travelers, and we are so pleased to hear that you felt the quality was not skimped on. We are so glad that the hotel and activities exceeded your expectations and that you felt you got your money's worth. We hope to have the opportunity to welcome you on another trip in the future!
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