We plan curated vacations around the US. The catch? Your destination is a surprise until the day you depart! Complete our Pre-Trip Survey to select your mode of transportation, share your travel history + interests, and choose your budget. Then, sit back + relax. We take it from there! We'll book your whole trip, but won't tell you where you're going.One week before departure, we send an email with your destination's weather forecast and a packing list. Then, you'll receive your Surprise Envelope in the mail. On the day of departure, open your envelope to reveal your destination, and Pack Up + Go! We have 24/7 in-house traveler support in case you need anything before, during, or after your surprise vacation.Where will you explore next? Embrace spontaneity + the unknown on a mystery trip!See why over 43,000 travelers have trusted Pack Up + Go to plan their surprise getaways since 2016.
Pack Up + Go (packupgo.com) has 661 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
packupgo.com
Website
packupgo.com
Category
Activities & Tours
Location
Pittsburgh, Pennsylvania
Listed on Five Star Index
2026
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The company replied to 99% of reviews.
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Most recent review: October 2026.
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This is my second Pack Up & Go trip. I am very impressed and pleased with my experience. I like that the survey you fill out is their guideline and they truly take into account your answers. Communication is excellent via emails or you can reach them 24/7 if you have issues. The hotel was in a perfect location for our planned activities. The information packet and accompanying email is nicely detailed and overflowing with great options for food and activities. Fill out the survey and relax - your trip is in good hands.
Response from Pack Up + GoJun 29, 2025
Kim! It's so lovely to have you as a repeat traveler :) We couldn't be happier you enjoyed your second trip with us! We try not to brag but our 24/7 customer service team is definitely the glue that keeps us together! You can reach out to them about anything + they'll do their best to help so you can go back to making memories, while we handle everything else! It's so amazing to hear that you loved your hotel as well! We always aim to put travelers in hotels 3 star or higher, and always centrally located in the heart of the city! That way, you can really hit the ground running on the days your exploring! Should we start planning your third trip? :)
VH
Vicki H.
SO many recommendations
Our time in Chattanooga was amazing! Most of all, I loved the thrill of the buildup to finding out where we were going a half hour before we left. I kept my Facebook friends on the edge of their seat and went live with the reveal. A couple people guessed Chattanooga based on distance (we had been asked if we'd drive 6.5 hours and I said yes).
Hotel was beautiful and close to all activities. Dinner reservations were good choices but highly recommend Scotties on the River. I think it was on the list of recommendations. We canceled our third reservation and ate at Scotties instead. Great venue and food was amazing. Our prepaid guided Chattabrunch food tour and Lookout Mountain Rock City tour were both really fun and informative.
My one and only downside was I'd rather stay in a less expensive hotel and have you spend more of the budget on activities. I think I selected "no preference" on accommodations but knowing NOW how much extra money we had to spend, I'll specify that next time. Hotel Indigo was absolutely a special treat for us, but we spent SO much extra money to do things. We even found a Vince Gill concert to go to at Soldiers and Sailors Memorial Auditorium near our hotel.
One thing about activities in downtown Chattanooga - its hard to find parking!
We loved going through the 3 pages of recommendations! Great ideas. Oh, add Coker Museum (Mr. Coker has a huge collection of old cars that was fun to look at) and Clumpies Ice Cream (delicious). We did both of those based on recommendations from friends after I posted where we were going on Facebook. We stopped at Buc-ee's in Smiths Grove, KY on the way home as our pit stop. Had never been to one but absolutely loved it! Use Buc-ee's as a pit stop when you can. And there is a Corvette Museum near Smiths Grove in Bowling Green, KY that we drove past. We didn't stop but I want to go back. Just some more ideas for you.
I hope this review helps and I plan to use Pack Up + Go again!
Response from Pack Up + GoJun 29, 2025
What a fantastic review! Thank you so much for all your kind words + your insight! :) It's so wonderful to see that your trip planner really hit the ball out of the park with your recommendations. And of course, it's your itinerary, so we always encourage our travelers to reach out to our customer service team if they want to change things around after opening their envelope! We're happy to cancel a reservation, make new reservations, etc. With that, you can always feel free to give us as much information as possible in your pre-trip survey, in regard to how you'd like your budget allocated! Now that you're a seasoned PUG pro, you know to write as much info as you want in the "anything else we need to know" section of your pre-trip survey. We'll always reach out to you in case we need to discuss some options :) Thank you so much for that update on the parking around downtown! We're so glad you had a great time and we are so excited to send you somewhere new next time!
HE
Heather
Ultimate Girls Trip
This was the BEST trip!!!
Response from Pack Up + GoJun 29, 2025
Wow! Thank you so much :) I think your words say it all! Where are we going to send you next time?!
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stephanie
This is our 5th time using pack up and…
This is our 5th time using pack up and go and are never disappointed. We chose a you pick vacation and went to Charlottesville. The hotel was in the heart of the city and we were given reservations to great restaurants and fun activities. Our only complaint was that we didn't stay longer.
Response from Pack Up + GoJun 24, 2025
Thank you for your continued support of Pack Up + Go! We love planning trips for you + am so glad to hear that each of them have been such a success! We're ready for the next one when you are!
CW
chelsea W.
Disappointing
It was a great concept; my husband and I love being spontaneous and trying new things. We chose to book a trip for our 10-year wedding anniversary. There is a question that asks other places you have lived and traveled but we did not add all the places in Ohio because we live here. We expected to travel out of state since we stated we wanted to try something new and were willing to drive up to 10 hours. We were sent to our home state just two hours away from our house. We did love the stay because they sent us to Hocking Hills, Ohio and we love it there, but we had no idea we should specify we wanted to leave our state. We were up really early because our email told us to leave between 8-9am to make the most of our trip. This made me feel like maybe it would be a 4-6 hour drive so we wanted to leave earlier to explore more. We then found it disappointing that our "pit stop" was an hour out of the way (also somewhere we are familiar with) so we just skipped that. We ended up staying at a resort that offered anniversary packages and couples massages but none of that was booked for our room (the trip was an anniversary trip). I found it disappointing that the planning team did not communicate with us and ask if we were willing to increase our budget. We cancelled the kayaking trip they planned and paid for us because we told them specifically that we love doing that but wanted to try something new (we assumed it was just for them to get to know us). We then booked couples massages and were thankfully able to get them last minute. There was also a fishing pond on property, but we were not told to bring any fishing gear. We specifically made sure to state we loved being outdoors. I don't blame them. It is what it is, but I wouldn't recommend honestly. If you do decide to use them, be sure to be very specific on what you want! The thought of it was so fun but the wow factor ended up being a letdown.
Response from Pack Up + GoJun 19, 2025
Thank you for taking the time to share your experience. We’re truly sorry to hear the trip didn’t fully match your expectations. Your feedback is important to us, and we’d love the opportunity to learn more + discuss it further. Please feel free to reach out via email or phone if you're open to continuing the conversation.
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Heather
Road Trip to Santa Fe
I really loved this concept. The hotel was great, great location, clean and nice amenities. The restaurants you all picked were amazing. One of our activities was a train ride that we loved. We provided a very healthy budget and feel like that was used appropriately. We when usually travel we typically spend a lot of time reviewing restaurants and making reservations, so removing that stress was great! While we did not experience this, I could see since you don't get your plans until last minute, some things you may want to do could already be booked.
Response from Pack Up + GoJun 19, 2025
Thank you so much for your kind words! It's so great to hear that you loved your hotel location + the hotel itself! We love sending travelers to hotels that are centrally located, so you're staying in the heart of the city + can navigate it like a local. Isn't it nice to have all your reservations made already?! No more scrolling through Google, zooming in on blurry menus, to try and find something good! We have you covered! We'll always book a restaurant reservation for you, and who knows, if we have extra funds in your budget, we may throw in a gift card too! :)
HO
Holly
You win some and you lose some
We did a pack up and go about a year and a half ago to Seattle and absolutely loved it! We felt as though everything was well planned, and fit in our budget. This trip seemed to have missed the mark. Over a third of our budget was spent on airline flights and upgrading us And all of the restaurant reservations were $40-$50 a plate which we had to pay. I was hoping for more thought into our trip, but it seemed as though it was put together by how can we spend the most money in the least amount of plans.
Response from Pack Up + GoJun 18, 2025
We're so glad you had such a great trip with us to Seattle the first time around :) We know it can be difficult seeing a traveler's budget allocation differ from their previous trips with us. Rest assured our trip planners do their best to get the most of out a traveler's budget taking while costs can be influenced by travel dates, season, destination, departing airports, and so many other factors! If you'd like to discuss your budget more, let's hop on a call! I know we've discussed over email, but we can definitely schedule a call to discuss a little deeper :)
DE
Dees
What are you waiting for-Just Book It!!
We booked this trip for Memorial Day weekend. For some reason, we had a suspicion of where we were going. May the shortness of the trip, our time zone, budget...who knows. None the less, the anticipation of not knowing was very exciting. Here is our honest review:
Once we booked it and received our receipt, the excitement began. We realized we had not received the weather itinerary as explained and began to worry a little; however, we were still receiving regular promotional emails. After contacting them to ensure everything was legit, we were met with exceptional customer service in an attempt to resolve the issues. Ultimately it resulted from a typo on my email address when they sent the weather report. That was quickly resolved. I was truly impressed with the customer service. Making this really a non-issue, just a shout out to truly kind, professional, and responsive customer service.
The big day came and while not totally surprised, we were ecstatic! I took the envelope to work and just let it sit around explaining to co-workers the process and they were excited and intrigued, but I never opened it, so we were all curious!
When we finally opened it, not gonna lie, we opened it the night before. The fact my husband was ok with me booking a trip like this and him not opening it sooner was a miracle. He is not one for surprises or the unknown. That itself was worth it!
We got to the airport and couldn't have been happier with our seats, airline, or destination. Travels were easy and we took advantage of local transit system which was exciting for me because I've never used more than Uber (more on that).
We finally arrived at our hotel which was walkable to everything! Our room was so amazing and spacious with a modern boutique vibe. We loved it. The only thing I wish there would have been was a refrigerator (more on that). We spent the end of the day having a couple of drinks at the bar people watching and relaxing.
There were a couple of preplanned activities which we would have done no matter what, but I was glad that was already in the packet. One activity I wasn't so keen on was a food tour. We aren't into group tours, but it was already covered so why not...What and awesome experience! The foods we tried, the history we learned, and the energy of our guide was great. That changed my opinion for sure.
And this is why I wish we had had a refrigerator. So many foods that we wanted to get, but nowhere to store them.
We had a voucher and reservations for a dinner place. To be honest, this was our least favorite. This was the only time we had to use the Uber credit we received in our package. The location was not anything special, no views, only a couple of patrons, the food was just not good, and service was nothing to talk about. But, it was an experience.
Back in the main area we chose to take a sunset cruise which was amazing, went to an aquarium, had tons of amazing food, and strolled around enjoying all the people, sites, and impeccable weather.
We are particular about travel and sleeping accommodations, so we made sure to mention that in our profile and they nailed it...setting the mood for the entire trip.
If you're wondering if it was worth it; ABSOLUTELY!
The experience was amazing and worth telling everyone about afterwards. Just Book It!!
We plan on doing it again in the near future.
Response from Pack Up + GoJun 18, 2025
Wow! What a review, thank you so much for sharing what an amazing time you had! There's bound to be some road bumps along the way with any trip but we think it's all about how it's handled! We definitely pride ourselves on our customer service team :) They're around 24/7 for anything you may need pre, mid, and post trip, so we always encourage our travelers to reach out to them if any issues arise! I'm so happy to hear your perspective on group tours has been widened! Food tours can be so fun + such a great way to learn about a city if you want to do something off the beaten path! It sounds like you really had the local experience as well! It's so nice to hear that you tried your hand at the local transportation! We always include instructions on how to get around like a local if a traveler wants to give their Uber voucher a break. You can Uber whenever you'd like in any destination but sometimes it's more exciting to try a trolley ride in San Fran or a boat ride in Chicago! We can't wait for your next trip :)