PacklaneReviews of packlane.com

My custom boxes are exceptional! The quality exceeded my expectations. The design center was very easy to use.

I had a very positive experience working with Packlane. Customer service, quality, and very efficient delivery, are some of the reasons I will continue to business with them.

I'm taking a gamble here. The online tool is buggy but after a few hours I was able to get it like I wanted. It all seems good right now but let's see how the boxes actually come out. Reading some negative reviews about pre-press changing type size, lack of customer service, bad colors. We do a lot of print so we know all about color changes and CYMK. We need this to be perfect and we need it quickly, so here we go! - here's a tip. Don't use the online tool for placing text if you have anything beyond basic text. Create an eps in Illustrator and upload it. You will pull your hair out after losing work 3 or 4 time when struggling to edit and move text. Create an eternal eps or vector graphic and upload. (5 min later) UPDATE 1: Got an error processing card. Was told to contact support with some sort of code. UPDATE 2 (next day): Support is email only. Not great but understandable and they were pretty responsive. After digging through the marketing speak with rep we got the info we needed and are moving forward. UPDATE 3 (second day): Received the proof via email. The email and chat support was actually quite responsive. We were able to get the print into production quickly with a few minor adjustments. Bumped review up to 4 stars. Will revisit when we receive the boxes. UPDATE 4 (arrival/unboxing): Well they arrived two days early:) The outside of the boxes are stunning. One damaged box but the rest in good shape. The text printing on the inside is a little fuzzy/blurry. Not the sharpest to read. Overall good experience.

Better than expected; I will use Packlane for future projects!

Getting the order in was a little difficult and took a little more back and forth then I would have liked. Final product came out looking really good although there were 2 duds in our batch of 50. Would be likely to order again.

Great product, excellent turnaround. Perforated edges were a bit tight, and inks were sticky, resulting in some trouble constructing the boxes.

Outstanding customer service, I can't say I've felt cared for by a company's customer service more than Packlane in a long time. Caitlin understood my time sensitivity and went out of her way to make sure my package was delivered early. She touched base with me on her own accord throughout the whole process. When my original box was damaged in shipping, she turned up the heat to send me a replacement in a matter of days. My package was delivered just in time to give my husband a very special birthday gift.

Creating the design for the box was extremely easy. The main complaint I have is price. Similar companies charge $1.50-2.00 less per box but doesn't have the hands on box designer but still price is a huge issue for me and because of that I have reached out to other companies for quotes. The boxes​ came very secured and the colors and art work was spot on. Very tight fitting but really high quality