PacklaneReviews of packlane.com

We were given a quote on 1,000 boxes for $1.61. We ordered a sample. It was great so we wanted to proceed with the 1,000 order at $1.61. We were told that there was a bug in the system and the quote was incorrect and that the correct price would be $2.53. That's a difference of over $900!! We asked to have the original quote honored - we were told no, but were given a lesser price of $2.15. So now we're paying $540 more than what we were quoted. We went through with the order because we need the boxes, but we will be looking for another company to do business with after this order.

Me to them, after quotes provided, after back and forth emails (very delayed from him), after indication of wanting to place an order: "Will you please call me today. I am up against a deadline and I need to place the order today." 4 days later, no return email, no call. No problem, I just won't be giving them my business. Good luck with that Packlane.

They ended up with 2 stars simply because they did actually issue me a refund. They changed the text size in pre-press and never said a word to me, shipped it out and it looked terrible. Then blamed me for not reading the FAQ and putting a too small font on the cover (then why does your online tool support that font size?). Anyone for pre-press to production should've seen the left justified atrocity on the top of the box. But no, and no proof! They originally offered to refund the shipping amount (how generous!) Then when I pushed further, a discount on future orders. Ugh. no thanks. I got the feeling that this was a common enough occurrence that there was a script in place. the turnaround time was average but I've found better since and at a better price point. Try Arka instead. Great customer service that is highly available.