PacklaneReviews of packlane.com

This company is a complete joke. I am surprised they are still in business. They create nothing but headaches and hardship. As a business owner, I am livid with the experience I had. These people are obnoxious, they're game players, and they were HORRIBLE to deal with. Their games have permanently lost what would have been an EXCELLENT CUSTOMER!

I'm typically the person to handle discrepencies with a company privately, but despite me giving them at least a half a dozen chances, Packlane has really disappointed me. We were in the final steps of signing a contract and they went completely dark. Ghosted us. Caused at least a month delay in the launch of our product and it was a really frustrating experience. I wanted to use Packlane as a long term customer, but unfortunately, they made that decision for me.

Went to them for Professional Packaging, what i got is broken items in there engineering grade Boxes. The criteria that i specifically asked them for and the specifically agreed to. When addressed got a reply of Sorry we will fix it. And then i had to wait ca 2 months for them to come up with a solution but was always ignored. Never got a solution. For weeks trying to get a reply. No money back, no solution. Horrible Horrible business practices. I can not recommend at all. Only Promises no delivery. Its not the money i lost but the time i lost in the process that is so so infuriating. Its criminal what they are doing.

if only i could give zero reviews... stay away from this company. they waste your time and money. they misprinted my order and instead of fixing their mistake and sending me my correct order, they refused to take responsibility for their own fault and offered me $50 store credit. such an awful company morals, such an awful customer care...

Terrible experience. Did not receive the package, and had to pay almost the same price as the order for taxes and duties. 100% not recommend

I had a box created, wanted to see what one would look like before I did a big order and was debating doing a product demo for a possible gofundme. Had to pay 60$ for one box because shipping was insane. On the proof it was incredibly detailed as the image I used was. Just got the box and the image was blurry and didn't look anything like the proof. Huge waste of money all around.

Packlane manipulates their information to make themselves look good and leave customers in the dark and in the dust... We paid rush fees for both production and shipping of a mere 25 mailer boxes. First, they have "technical difficulties" with the design file we delivered, which is fully based on their own template file. It takes almost 2 days to have this fixed. And it turns out, that this isn't part of production. Really?! Second, we paid for rush delivery. As their ordering system states: 1 Day by 3PM. So, that means if shipping happens on May 10, delivery should be on May 13 (weekend not included, we understand that). But instead the delivery date is May17! That later got updated to May 16, which is still not May 13. Ehich we were promissed by the support team. After calling Packlane we learned that next day delivery only happens if production doesn't fall within the stated day range... That is not what their website says. Needless to say that we are extremely dissatisfied with the service Packlane claims to offer.

I have had the WORST experience. I ordered boxes with a delivery date at the end of January. It's now Feb 12th, and the boxes are not expected to arrive on time. I have called customer service two times, and both calls were a waste of time. Oh, and the "approve proof" button never worked. I will never use this company again, and neither should you!