packandloadservices.comReviews of packandloadservices.com

The crew was great. They were on time and worked diligently to finish the packing, although they needed an additional two hours. At the end, I saw that they had 10 unused paper pads remaining, but I was charged for all 30 pads on the final bill. I contacted the billing department about the discrepancy between the final bill and the actual amount that should have been charged, but I never received a response.

Overall, the packing, loading and unloading went well it was worth the cost and coordination headaches (aligning PODS and the teams). There some superlatives and some disappointments. We had three events-two packing and loading and one unloading. Positives Danielle, our booking agent was superlative: attentive, reliable (always returned calls), had excellent communication skills. She is the reason we used Pack and Load. The option to estimate the number of boxes with refund of unused ones was a selling point. We did receive a sizable refund-nice bonus. The central team did connect with us before and during the events. Negatives The teams contracted did not seem to match those proposed. Some of the teams were notified only the day before the events. Central team had difficulty communicating with the teams on the day of the events. Third team, through no fault of their own, was delayed due to the prior job running over time and Boston traffic on a Friday afternoon. They arrived four hours later than promised. The central team was unable to connect with the team to update their ETA. We did get a hold of them central team did promise to reschedule replacement team. We unloaded 95% of one moving pod. Team one was excellent with their packing. Team two was less so with glassware breakage and unprotected chair upholstery becoming stained. Team three was careful in unloading our large items.

The guys came on time they were professional and did an excellent job packing our belongings safely as to not be damaged during transit. I would recommend them highly!

The three men crew were very professional. They worked diligently without complaint. They took care and wrapped every piece of furniture. I have a lot of heavy furniture too. They were able to load my pods like a perfect fitting jigsaw puzzle. I hope they are the ones picked to unload my furniture in a couple of weeks. I highly recommend this company!

The (3) men who were here were wonderful, I would highly recommend.

Arrived when they said. Were amazing and efficient...loaded up everything within the time frame agreed

We had such great crew with Jody and his team. They were very knowledgeable, flexible and professional. It made the process very easy and would love to use them again.

Thomas and Nazz were amazing, professional & timely. They exceeded our expectations