packandloadservices.comReviews of packandloadservices.com

We paid $789 for 4 hours of labor. Lance over quoted. I went through exactly what needed to be done and trusted that he had the experience to do an accurate quote. The base quote was 3 men for 3 hours each at $839. There was a total of 4 hours of labor. One man did not show up and we were told we would be credited for him. That should be a $279.67 credit and we only received about $100. It was bad enough that they over quoted but didn't even provide the correct refund when one man did not show up.

Marquis was very friendly and helpful throughout the process. I would certainly use the service again.

My experience with Pack and Load was extremely disappointing and unprofessional from start to finish. Customer service was inconsistent across the board, and when I finally spoke with a manager to address my concerns, I felt completely dismissed. No meaningful resolution was offered, nor did I feel that my concerns were taken seriously. One of the most unacceptable parts of the experience occurred during my second load. The movers did not arrive until approximately 8:00 p.m. to begin the job. In my opinion, sending movers to a customer's home that late at night is completely unreasonable and demonstrates a serious lack of consideration for the customer. As a single woman who was home alone, I was extremely uncomfortable having two male movers arrive at my residence at 8:00 p.m. to begin a move that would obviously extend well into the night. This was not only unprofessional, but it also raised legitimate concerns for my personal safety. Customers should not be placed in a position where they have to choose between completing a service they have paid for and feeling safe in their own home. What made the situation even more frustrating was the lack of accountability afterward. I expected management to listen to my concerns, acknowledge what went wrong, and make a reasonable effort to resolve the situation. Instead, I felt dismissed and was left without a satisfactory resolution. Based on my experience, I cannot recommend Pack and Load. A moving company should provide reliable scheduling, consistent customer service, professional communication, and basic consideration for the safety and comfort of its customers. Unfortunately, my experience fell far short of those expectations.

They were absolutely fantastic. Came in & reviewed what had to be moved & started right away. I can’t find any more superlatives to express how impressed I was with them. You have 2 exceptional employees. I highly recommend your company & hope I have the same wonderful experience when they unpack me at my final destination.

They guys were a little late in arriving, hence the less than 5 star rating. However, the work done once they arrived was stellar. They worked quickly and efficiently. Their approach was to start with "Yes" and then figure out how to make something happen. I recomend these guys...they did a great job.

Pack and Load did excellent work. The move was smooth.

We used Pack and Load to pack and then unload our POD when we relocated across country. On both ends the crew was timely & efficient. The crew that packed up our POD did an amazing job of packing the POD to utilize all the space and get all our belongs in. We also received a phone call prior to the crew's arrival with a time window which enabled us to plan accordingly.

The movers opened a stationary door, ruining it. I have to contact them first thing in the morning to fix it! I just sold my house, about to move out and this is really bad. They packed a framed print that I advised was staying here. They left alot of tape, cardboard, drink cans and paper wads all over the house and driveway. In all honesty, the guys were nice enough but the aftermath is unacceptable.