Judyjam
Exceptional Customer Service
I called Package Concierge to help me access my package. I had tried and failed the previous evening. Brenda Watson, the Customer Service Representative with whom I spoke, listened carefully to my request & the problems I had from the previous evening. She then proceeded to help me. There was a very complex series of problems that had to be dealt with. She was very patient with me as I followed her instructions through multiple steps required to solve each problem. Not only did she help me obtain my package - she also resolved problems with both my username and pin# so I wouldn't have any trouble in the future. She did a great job - above & beyond the call of duty. She deserves to be commended by being given a raise or a promotion or both. Package Concierge is very lucky to have Brenda as an employee and should reward her for her efforts.
Response from Package Concierge®Dec 26, 2025
Hello, Wow—thank you so much for sharing this wonderful feedback! We’re delighted to hear that Brenda was able to turn a frustrating situation into a positive experience for you. Her patience and dedication truly shine through in your story, and we couldn’t agree more—she’s an incredible part of our team. We’ll make sure your kind words reach Brenda and our leadership team. It means the world to us when customers notice the extra effort our team puts in. If you ever need assistance again, please know we’re just a call away and always happy to help. Thank you for choosing Package Concierge—we appreciate you! Regards, Heather Singh