Package Concierge®Reviews of packageconcierge.com

Response from Package Concierge®Feb 6, 2023

It is possible Daniela that the package carrier selected by the company you ordered from made some error when entering the proper resident. If you haven't already, you can call our support team directly at 888-989-7225, or reach out to your onsite property management team for assistance in searching for and retrieving your package.

Response from Package Concierge®Jul 17, 2022

We know how important every package is, so we are sorry to learn of your experience. It sounds like the carriers in your area may not be following the process outlined by your property. As we can't tell your location from this review and we would be more than happy to investigate further, please contact us directly at 888-989-7225 or discuss it with your onsite property team who can also reach us. Together we will work with the carriers to improve your experience. Thanks for the feedback.

Response from Package Concierge®Jul 14, 2022

David, since we don't send any regular notifications, we would like an opportunity to investigate this with you further. We do have a reminder notification if you have a package you neglect to pick up, but that reminder is sent during the day. We will try to find you in our system and will gladly reach out if you are there; in the meantime, you are always welcome to contact us directly 24/7 to discuss your experience; 888-989-7225.

Response from Package Concierge®Jul 1, 2022

Your opinion is noted; if there is something specific we can assist you with, please contact us directly at 888-989-7225.

Response from Package Concierge®Jun 16, 2022

We know how important each and every package is, so we are saddened to learn of the experiences you have shared. We would welcome the opportunity to speak to you directly so that we may gain additional insights and address any outstanding issues. For instance, as lockers are not assigned to any one person, but rather each resident should receive their own notifications, we could help ensure your roommate has what they need. We'd kindly ask that you reach out to us directly, 888-989-7225 so that we can look into the situation further. In the meantime, if there are ever any issues in gaining access, you can always have your onsite property management team assist you. Thank you Sarah for taking the time to share this detail; we will continue working to meet your expectations in the future.

Response from Package Concierge®May 10, 2022

We appreciate your 5-star rating, thank you! We strive every day to be the best and are thrilled we met your expectations.

Response from Package Concierge®Mar 24, 2022

Thank you Lavar for taking the time to share you experience, your kind words are appreciated!

Response from Package Concierge®Mar 23, 2022

We understand how frustrating incorrect billing can be and we are disappointed to learn of your situation. Rather than email, we always ask to be contacted by phone so that we may walk through any outstanding issues together until they have been resolved. A conversation also provides the opportunity to review together how your specific property has set up their fee structures, as not all management companies elect to include usage fees, but those that do are not solely determined by our company. Since we do not have enough information here, we encourage you to reach us M-F at 888-989-7225 so we may review the billing issue you noted in order to make you, HappyGirl, happy once again!