Jennifer W.
Very clean workspace, but book for exactly what you will use.
Very clean workspace, the staff were very professional, and everything was very easy to use. The only issue I have is that we were done about an hour earlier than what I reserved the room for and I was not provided with a refund on my unused time. Their rationale was that I had booked the room for three hours of time. I get it, that's an hour that someone else could have used after me, but in reality I paid for their time to clean and sanitize the room for the next appointment. They would have guaranteed me as a returning customer had they provided a return of $25, per their hourly rate for the smallest room. This is the first workspace i have encountered that has not provided a refund on unused time.
Response from Pacific WorkplacesFeb 12, 2021
Hi Jennifer. Managing unused meeting room time is always tricky, and we certainly understand where you’re coming from. We’ve found that crediting unused time leads to folks blocking off meeting rooms for the entire day or several hours more than they really need, which leads to a lack of availability of conference rooms for others. Many of our clients and members book online and charging for “time booked” allows us to provide ample meeting room options on-demand. However, we don’t want your positive meeting experience with us to be affected by this, so we would like to offer you a free hour of conference room time. Just send us an email at [email protected] and we can assist you with making the reservation. We appreciate your honest feedback.



