Pacific WorkplacesReviews of pacificworkplaces.com

Response from Pacific WorkplacesSep 22, 2023

Jamie, we are so sorry to hear of your poor experience and we did look into the situation at our Walnut Creek location. We will credit the admin fee, but we aren’t able to waive all fees since the meeting had to be re-scheduled multiple times. Here are the re-schedules we have on file: - Jamie Ruth originally booked Day Office #19 for 9/14 online. - He called on 9/13 to change the reservation to 9/22. - On the morning of 9/14, we replied to his email confirming his request. He emailed later that morning to change the booking to 9/19. - On 9/19, one of your team members called to cancel (same day as the meeting was scheduled and our cancellation policy is 24-hours prior to the booking). We regret you find the policy unforgiving, but many providers require a 48-hour cancellation policy and we did in fact make every effort to accommodate the several change in dates as explained above. We sincerely hope you understand.

Response from Pacific WorkplacesSep 22, 2023

We are so sorry to hear about this. Can you expand on your experience so we can better serve you in the future? We will contact you to help address any issues regarding the set-up of your Mail Plan such as the CMRA form.

Response from Pacific WorkplacesJun 6, 2023

Hi Jesus. We are so sorry for your experience. Our Answering Team is working on porting your number and there were issues with the PIN for your account which we are trying to sort through. Hopefully you can verify some of the information sent to you so our team can successfully complete the porting process asap. Our sincere apologies as we know technology can sometimes be frustrating. We appreciate you taking the time to give us feedback. We are constantly working to refine our processes so that we can better serve our members in the future.

Response from Pacific WorkplacesMay 19, 2023

Thank you for your feedback and we sincerely regret that you are unhappy with our services. Since you signed-up for our Virtual Office Mail Plan, we do require completion of the CMRA (Certified Mail Receiving Agent) form along with accompanying identification in order for mail to be accepted on your behalf. Without the form completed, the virtual office cannot be set-up. We tried contacting you via email to complete the set-up process, but never heard back. Since you've stated you would like a refund, we will be sending you an email and processing a full refund to the same credit card you used during purchase. We appreciate you taking the time to give us feedback. We are constantly working to refine our processes so that we can better serve our members in the future.

Response from Pacific WorkplacesApr 14, 2023

We are so sorry to hear this. Can we reach out to you so we can find out the exact issues you're having so that we can improve things? Which location do you have a virtual office plan? We have multiple locations in San Francisco.

Response from Pacific WorkplacesJul 5, 2022

So sorry we didn't catch your support ticket David. One of our team members will be reaching out to you to get this settled. Please feel free to reach out to me directly at [email protected] if you don't hear from anyone soon. Thanks for the update Davis. Glad this was sorted and apologies for the mishap.

Response from Pacific WorkplacesSep 17, 2021

Angelo, thank you for your feedback. We are sorry you were dissatisfied with our membership. Unfortunately, Google states that virtual office and coworking memberships are not eligible for businesses to list on Google My Business. This is why we also offer memberships that enable you to meet the eligibility Google requires. We promise we aren’t making this up – nor are we out to “nickle and dime” you for our services. Google’s exact language is as follows: If your business rents a physical mailing address but doesn't operate out of that location, also known as a virtual office, that location is not eligible for a Business Profile on Google. Businesses can't list an office at a co-working space unless that office maintains clear signage, receives customers at the location during business hours, and is staffed during business hours by your business staff. Feel free to read Google’s eligibility requirements here: https://support.google.com/business/answer/3038177?hl=en&ref_topic=4540086. Nevertheless, our commitment to customer service is important, and we thank you for trying our service. Your full refund was issued on September 13th. If you ever need a workspace for the day, we welcome you any time. – The Cupertino Team

Response from Pacific WorkplacesOct 14, 2020

Thanks for your candid feedback and we regret your experience was unsatisfactory during the Covid shutdown. We took the following steps in order to reduce the impact of the mandatory closure to our members: 1) Provided one staff member (up to 2 hours each day) to receive, sort, scan, and forward mail according to the level of service requested by the member 2) Continued live answering services without interruption 3) Contacted members when they received a delivery, and allowed members to call in to inquire about mail without charging any fees 4) Stayed in contact with members via email throughout the shelter in place mandate, and sent out communication to all members when conditions or policies changed The steps above were in effort to ensure members did not experience any disruption to mail and answering services. Please let us know if there is a specific incident that occurred with regard to your mail or phone services during the Covid shutdown so that we can better serve you in the future.