VINCE
Poor planning and service
They did plan the trip and all parts went as scheduled. The issue is that they did not ask if we would like better accommodations some of the hotels were in less than optimal areas and lower end hotels. The flight times were red eye flights and may have been the only option but the return flight was the biggest issue, the scheduled shuttle dropped us at the airport 3 hours before it opened which forced us to sit outside in a poor area they should have alerted us and we may have scheduled a dinner then the airport So review the itinerary and question each part, are there better options and what is the wait between segments
Response from PacificIslands.comApr 23, 2018
Dear Vince, Thank you very much for taking the time to share your experience. We are sorry to hear that the hotels were not up to your standards. We offer a variety of packages varying in price and levels of accommodations (but nothing below 3 ½ stars). We outline all the hotels in the travel documents and, while not pushing to upsell, we are happy to offer more upscale accommodations upon clients’ request and hotel availability. You are correct about red-eye flights being the only possible option. Unfortunately, the timing is not always the best when coordinating flights and other services (such as Moorea ferry). There’s a bit of a gap between the last ferry from Moorea and the international flight departure, but Papeete International airport open 24/7 – there’s a sitting area, a few shops, luggage storage and a café. We are grateful for your feedback as it prompted us to create a service that would allow our customers to visit downtown Papeete for dinner. We will be adding this option to our packages ending in Moorea. Thank you again for your valuable input.