Roberta C.
Awful Customer Experience with Firmware Update and Support
Working through the troubleshooting steps with customer service for something that was clearly Ozlo's issue (firmware update) was a PITA and the turnaround time expectations and number of hoops to go through was problematic. I love these buds but not if they quit working and *especially* not if the support isn't there. I have so far cautioned friends *against* purchasing these buds based on the amount of hassle I had to go through to get a replacement (and then i only got *one* earbud replaced, which means if the other one is *also* problematic, then I have to go through all of this again.
Response from OzloMar 12, 2026
We’re truly sorry to hear about your experience and the frustration this caused. We go through troubleshooting steps to help identify the exact cause and ensure the same issue doesn’t repeat with a replacement, but we understand how time-consuming the process can feel. Your feedback about the turnaround time and overall support experience is taken seriously, and we will continue working to improve this. If you’re still experiencing any issues, please reach out to [email protected], and we’ll make sure your case is reviewed promptly and a resolution is provided as quickly as possible.