DMP
Good when you have a pair that work.
updated review After months of backwards and forwards with Ozlo, my earbuds were finally labelled as faulty and have been replaced. While the product itself does what it says on the tin (provides comfortable noise cancelling earphones even a side sleeper can use) the execution of the overall product does seem to be hit or miss. My first faulty set wouldn’t update without a laptop, and without the update I couldn’t even get them to connect to my phone. It had a faulty charger case that would barely do a single charge before going dead and then would be tempermental on whether it would work or not. The second replacement set has significantly better battery life, even after using the buds all night they still were going in the morning and the case had enough to charge them up ready to do again, it connected and updated with my phone no problem on first attempt, and doesn’t have any issues with charging either suggesting that the one I had was indeed a dud unit. Now they’re working properly I can say they’re a good product, however it would be nice not to need the case to connect to Bluetooth. Ozlo do need to get better with the speed an issue is troubleshooted and replaced as it’s now very clear to me that my original should have been replaced months ago. It took months of backwards and forwards and a secondary issue appearing before they agreed to replace them. Most of the time was spent with them repeating the same instructions again and again despite me already confirming the issue was intermittent and never permanently resolved the problem. The founders are ex bose - they might want to learn from them a little more for warranty replacement programmes. It took 5 months for me to get a replacement despite the issue being raised in the first 30 days. Because of this I can’t give 5 stars.


